Agency Description: The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

About the Business Programs team: The Business Programs team has a portfolio of programs that help small business owners to launch and grow through several long-term, one-on-one, educational, and grant services. These services are intended to assist small business owners in launching and growing in step with ongoing changes within industry and consumer or neighborhood demands. Each service is also designed to create equal access to entrepreneurship for underrepresented groups. The Business Programs team holds programs such as Commercial Lease Assistance (CLA) program, FastTrac, Women Entrepreneurs (WE) NYC, the Worker Cooperative Business Development Initiative (WCBDI), and other special initiatives.

Job Description: The Division of Business Services seeks a Director to oversee the operations in the Business Programs portfolio and other special programs. The Director will assist the Executive Director with strategic decision making and lead its execution in the day-to-day operations, ensuring that each program is grounded in the needs of real business owners in New York City.

Specific duties include:

Leadership and Management - Manage day-to-day fiscal and programmatic operations of programs. - Supervise and coach a team of program managers. - Draft, design, negotiate, and manage vendor contracts to deliver customer-centric services that align with the agency's goals to support small business owners. - Ensure that programs are meeting core milestones and policy objectives. - Oversee program dashboards to report on Key Performance Indicators to ensure programs meet service targets. - Develop and implement tools to monitor and evaluate impact of programs. - Lead the drafting, development, and implementation of standard operating procedures to ensure efficient and effective program operations. - Collaborate with Program Managers to improve internal operations of vendor management, program performance, budgeting, and invoicing. - Assist the strategic direction of programs by working with the senior leadership team. - In partnership with senior leadership, design, develop, and implement new programs that meet the needs of small business owners in New York City. - Assist in other leadership and management duties as assigned.

Outreach, Marketing and Relationship Management - Identify continued opportunities for communication with business owners throughout NYC. - Lead and facilitate presentations to internal/external audiences on program information, performance, and other initiatives. - Provide advice and support to the senior leadership team on community engagement opportunities and best practices. - Collaborate with senior leadership team to develop and manage key partnerships to support programming. - Assist in other marketing and outreach duties as assigned.

Thought Leadership, Policy, and Advocacy - Work with SBS senior leadership team and external stakeholders to support government initiatives that promote equitable access to entrepreneurship and business ownership. - Assist SBS senior leadership team in developing research, scholarly articles, or public testimony in support of equitable access to entrepreneurship and business ownership. - Assist in other thought leadership duties as assigned.

To Apply:

All Applicants: Go to search for Job ID: #

Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

If you are unable to apply via NYC Jobs, you can email your cover letter and resume to with the following in the subject line: Director, Launch and Growth Services

If you do not have access to email, mail your cover letter & resume to: NYC Department of Small Business Services Human Resources Unit 1 Liberty Plaza, 11th Floor New York, New York