Job Summary:

The Director of Information Technology (IT) is responsible for the overall strategy, leadership, and operational performance of the IT department at Rivers Casino Portsmouth. This includes oversight of infrastructure, AV technology, systems administration, cybersecurity, and service delivery. The Director will lead a team consisting of the IT Manager, AV Manager, and Systems Engineer, ensuring seamless technology integration and continuous improvement in support of property-wide operations.

The role involves high-level planning, budgeting, vendor management, and cross-functional collaboration, while maintaining compliance with internal controls, regulatory guidelines, and Rivers Casino Portsmouth’s policies and procedures.

Supervisory Responsibilities: Directly supervises: IT Manager, AV Manager, and Systems Engineer

Provides coaching, leadership development, and performance management for direct reports and their teams

Oversees departmental staffing, training, and succession planning Duties/Responsibilities: Develop and execute the strategic IT roadmap aligned with business objectives and growth plans.

Ensure high availability and performance of all technology systems, including AV, infrastructure, servers, and network security.

Collaborate with department heads to support technology needs for gaming operations, food & beverage, security, marketing, and guest experience.

Provide executive-level leadership in incident response, disaster recovery planning, and cybersecurity governance.

Manage departmental budgets, capital expenditures, and vendor relationships.

Maintain compliance with gaming regulations, information security policies, and internal controls.

Oversee asset management, IT inventory control, and lifecycle planning for hardware/software.

Lead IT and AV integration projects, including new deployments, upgrades, and innovation initiatives.

Serve as the escalation point for complex technical issues and guide resolution strategies.

Promote a culture of exceptional customer service and continuous improvement.

Ensure adherence to internal training requirements, attendance expectations, and corporate policies.

Performs all other duties as assigned. Minimum Education and Experience Requirements:

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be 21 years of age or older

Bachelor’s degree in Computer Science, Information Systems, or related field; equivalent experience considered

10+ years of progressive IT experience, with 3+ years in a leadership role managing technical teams

Strong background in enterprise networking, server administration, AV systems, and cybersecurity

Preferred certifications: CompTIA Server+, Cisco CCNA/CCNP, Microsoft MCSA/MCSE, VMware VCP

Experience working in 24/7 operational environments; previous casino experience preferred

Proficiency in Microsoft Server OS, VMware, Cisco equipment, Backup systems, and Linux

Familiarity with Google Suite, AV system design, and fiber optic wiring is a plus Knowledge, Skills, and Abilities: Must possess excellent communication skills.

Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers, and vendors.

Must have the ability to deal effectively and interact well with the customers, vendors, and employees.

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Must be resourceful, utilizing all resources that are available to resolve issues.

Must be able to work with little direction and supervision.

Must demonstrate good judgment.

Must be a team player with strong interpersonal skills.

Ability to obtain and maintain all necessary licensing as required by jurisdiction(s).

Must be able to read, write, speak and understand English. Must be able to respond to visual and verbal cues.

Able to work with others while maintaining a positive and professional demeanor.

Must be willing to work nights, weekends and holidays as required. Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand, walk, and move through all areas of the casino.

Ability to lift a minimum of sixty (60) pounds.

Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.