Full-Time | Hybrid | Atlanta, GA (East Cobb near The Battery)

Overview:
We're seeking a dynamic Director of Digital Workplace Services to lead the strategy, operations, and continuous improvement of our global end-user technology ecosystem. Reporting to the VP, IT Infrastructure & Operations, this role oversees all aspects of digital workplace operations - including the Global IT Service Desk and Computer Café, desktop support, IT asset management, and Microsoft 365/Active Directory platforms.

This highly visible leadership position will shape the organization's digital workplace strategy, drive service excellence, and ensure a superior end-user experience across the enterprise.

• Strategy & Leadership

  • Develop and execute the strategic vision for global Digital Workplace Services, including the service desk, end-user computing, and Office 365 product strategy.

  • Lead and mentor a global IT operations team to ensure effective service delivery, collaboration, and continuous improvement.

  • Define goals, objectives, and budgets for Digital Workplace Services aligned with organizational priorities.

• Operations Management

  • Oversee lifecycle management of IT software and hardware assets to ensure compliance, utilization, and alignment with digital workplace strategy.

  • Ensure IT service delivery is monitored effectively and continuously improved through proactive action planning and process optimization.

  • Serve as a point of escalation for complex end-user issues and drive timely resolution.

  • Partner with IT and business leaders to enhance operational quality, performance, and customer satisfaction.

• Governance & Process Improvement

  • Lead service delivery governance and incident, problem, and change management processes (including participation on the Change Approval Board).

  • Identify efficiency opportunities and develop business cases for digital workplace technology investments.

  • Oversee audits and ensure all compliance requirements are met for Digital Workplace Services.

  • Track and report key service level metrics and performance analytics to measure and improve IT operations effectiveness.

• Vendor & Stakeholder Management

  • Manage vendor and supplier relationships to ensure quality and cost-effective delivery of services.

  • Build and maintain strong relationships with business partners to