The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech Ally is seeking a visionary and results-driven Infrastructure Operations Leader  to oversee the day-to-day operations of our Hosting Infrastructure and lead the transition to our next-generation Private Cloud . This role is critical to ensuring the reliability, security, and scalability of our enterprise platforms, including Unix, Windows, Red Hat OSV, Hyper-V , running on Cisco UCS hardware , and utilizing EMC, Pure Storage , and Dell infrastructure . You will lead a hybrid team composed of onshore Ally leads  and Cognizant-managed services , driving operational excellence across ITSM disciplines, infrastructure lifecycle management, and proactive risk mitigation. This role demands a strategic planner who can organize resources, anticipate challenges, and drive continuous improvement. At this time, Ally will not sponsor a new applicant for employment authorization for this position. The Work Itself

As the Infrastructure Operations Leader, you will be expected to: Lead and manage  hosting infrastructure operations across legacy and emerging platforms. Support the buildout and transition  to Ally’s new Private Cloud , including technologies like Nutanix , Dell , and Infrastructure as Code (IaC) . Own and mature ITSM processes  including Incident, Problem, Change, and Service Request Management using ServiceNow . Drive risk and compliance initiatives  including EOL tracking, vulnerability remediation, patching, and CMDB accuracy (via ServiceNow CMDB ). Maintain asset inventory and lifecycle tracking  across infrastructure components. Coordinate and govern change and maintenance windows  with precision and minimal disruption. Ensure SLA adherence  and operational KPIs across managed services and internal teams. Lead a team of domain experts  across Unix, Storage, Virtualization, and Hardware  operations. Collaborate cross-functionally  with internal stakeholders, audit teams, and vendor partners to ensure seamless service delivery and regulatory compliance. Shift the team mindset  from reactive support to proactive planning and problem prevention. Develop and execute strategic roadmaps  for operational maturity and infrastructure modernization. The Skills You Bring

To thrive in this role, you should bring: 10+ years of infrastructure operations leadership experience , preferably in a hybrid enterprise environment. Deep expertise in Unix, Windows, Red Hat OSV, Hyper-V , and Cisco UCS  platforms. Strong understanding of enterprise storage systems  (EMC, Pure) and Dell infrastructure . Experience with Private Cloud technologies  such as Nutanix , Dell , and IaC frameworks . Hands-on experience with ITSM frameworks  (e.g., ITIL) and tools like ServiceNow . Familiarity with risk and compliance practices , including patching, EOL, and vulnerability management. Experience managing CMDBs and asset inventories  in complex environments using ServiceNow CMDB . Proven ability to lead cross-functional teams , including vendor-managed services. Exceptional organizational and planning skills —able to align teams, resources, and timelines effectively. A proactive mindset with a passion for continuous improvement  and problem prevention . Experience in financial services  or other regulated industries, with a strong understanding of regulatory and audit requirements . #LI-Hybrid How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: Time Away:  Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). Planning for the Future:  plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access. Supporting your Health & Well-being:  flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family:  adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. Work-Life Integration:  other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Other compensations:  depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.