Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Global Product Management The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

We are seeking an experienced Director of Product Management to join the Operational Insights (OI) Global Product Management team. In this role, you will drive the product vision, define business requirements for the innovation pillar, and lead commercialization and go-to-market strategy. You will manage a team of product managers focused on identifying white space opportunities in card operations, while overseeing key activities including product strategy, business requirements, pricing, and sales and delivery enablement. This role partners closely with the Global Product Management technical team to ensure product vision, roadmap, and priorities are aligned with business strategy and go-to-market execution.

Product Managers in Services at Mastercard •  Build revolutionary products that advance how businesses all over the world derive the most value from their data assets •  Translate a deep understanding of our customers into products and solutions that drive significant customer value •  Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products •  Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams •  Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments •  Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs

Role • Drive the Operational Insights (OI) strategy based on a deep understanding of operations trends in card networks, payment processing, and reconciliation. • Identify white space opportunities for Operational Insights and new solution areas; translate business needs, customer pain points, and market trends into actionable product initiatives. • Engage directly with clients and partners to validate needs, test concepts, and refine solutions. • Lead global product management efforts, providing analytically driven input into strategic business plans and product roadmaps. • Define and own the product strategy, roadmap, and success metrics. • Partner with cross-functional teams to ensure timely product delivery, working closely with product development and engineering. • Drive the business strategy for the product, including customer impact analysis, pricing, sales, and go-to-market plans. • Manage the product P&L, including forecasting and budgeting discussions. • Effectively communicate product strategy, priorities, and vision across all organizational levels. • Build strong, collaborative relationships with a diverse set of internal and external stakeholders to achieve product goals.

Basic Technical Skills • Understanding of APIs, data flows, and system architecture at a conceptual level. • Comfortable writing basic SQL queries and analyzing data to inform product decisions. • Experience collaborating closely with engineering and technical teams. • Familiarity with cloud platforms (AWS, GCP, Azure) and SaaS products (nice to have). • Ability to engage in discussions on technical feasibility, trade-offs, and dependencies.

All About You • Proven track record of defining product strategy and delivering successful products at scale. • Strong communication, storytelling, and executive presence. • Experience in Agile product management, ideally with analytical solutions in payments or financial services. • Highly organized with the ability to manage multiple, competing priorities. • Bachelor’s degree in business or equivalent experience; MBA preferred. • Demonstrated success in leading end-to-end execution of cross-functional initiatives, with strong prioritization skills. • Familiarity with Mastercard products & services and revenue drivers (nice to have). Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Pay Ranges Purchase, New York: $170,000 - $273,000 USD