Overview Director, General Manager at SCIENTIFIC GAMES — Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

This position oversees and manages the day-to-day business, operation and technical environment and a team supporting a client’s core lottery system solution. It requires strategic planning, leadership, problem-solving, communication, data analysis, interpersonal skills, and execution. The role maintains and ensures contract compliance, delivers initiatives within scope, and collaborates with internal teams to manage the customer relationship. It includes budget oversight and is customer focused to help exceed the client’s business goals.

Responsibilities

Lead the day-to-day operation and relationship for the core lottery platform to ensure systems, software, projects, and talent deliver to business, contractual and quality standards.

Create, maintain and report against operational, business, and financial plans for the core lottery solution.

Lead and develop people, including talent development, management, and performance.

Manage the health of the client relationship to ensure contract compliance and renewal, drive revenue growth, fiscal management, client satisfaction and loyalty; position Scientific Games for future RFPs and bids.

Collaborate across internal departments and teams to cohesively support, manage, and deliver for the lottery jurisdiction.

Design and execute plans to sell additional hardware, software, and solutions to the Lottery site; contribute to the overall account plan to expand opportunities beyond the lottery system.

Foster a culture of collaboration, continual improvement, and teamwork across the site to achieve business goals.

Own end-to-end issue management and delivery against service level standards.

Own financial performance including budget development and forecasting.

Utilize data and metrics to measure and optimize performance, improve efficiency, and drive quality standards.

Required qualifications / skills / knowledge

On-call 24/7 for operational support, issue escalation, and project oversight.

Bachelor’s degree and/or 10–15 years of related work experience.

10–15 years of operational management and people leadership.

5 years of experience in the lottery or gaming industry with strong emphasis on systems hardware and network communications (preferred).

Desired qualifications

Ability to develop and maintain positive working relationships.

Forward-thinking and adaptable.

Ability to communicate with all levels of management.

Strong organizational and interpersonal skills.

Ability to work in a team environment.

Ability to quickly learn and understand modern technologies.

Strong time management skills.

Ability to lead and drive outcomes in a matrixed organizational model.

Experience with fiscal management, budget development and level reporting.

Effective communication skills.

Ability to lift 30 pounds.

Ability to sit, stand, bend, and stretch for up to 50% of the time.

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus while working with computer and business equipment.

Work Conditions Scientific Games, LLC and its affiliates operate in highly regulated gaming and lottery businesses. Some SG employees may be required to obtain a gaming or other license, undergo background investigations or security checks, or meet standards dictated by law, regulation or contracts. As a condition to hiring and continuing to employ, SG requires all employees to meet those requirements necessary for their roles. As a prerequisite to employment, you may be asked to consent to SG conducting a due diligence/background investigation.

Equal Opportunity SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Seniority level

Not Applicable

Employment type

Contract

Job function

Business Development and Sales

Industries

Gambling Facilities and Casinos

IT Services and IT Consulting

Printing Services

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