Responsible for directing an organization that accomplishes monthly meter reading of million meters. R

Responsible for potential impact on customer satisfaction through the various daily contacts.

Beyond collections of payments, the field team is responsible for supporting set up of Deferred Payment Arrangements and applications for unknown accounts, medical extensions, etc; These activities support the revenue cycle process and contribute to reduction in Accounts Receivable.

Responsible for impact on customer satisfaction through daily contacts.

Responsible for manual meter readings and field investigations across PSE&G territory, as well as using data to streamline meter reading routes for greater efficiency.

Aligning and supporting collections strategy, ensuring that collections process and system changes are conducted with operational considerations in mind.

Lead and organize the workflow systems and activities across various departments to increase cash flow, protect revenue and maximize employee productivity while optimizing the quality of service to PSE&G customers; This includes implementing credit and collections policies to ensure the financial risk is minimized, balancing any adverse impact to overall customer satisfaction.

Ensure team meets/exceeds operational metrics, inclusive of key performance indicators that are on the Utility/Customer Care Scorecards ( % Meters Read, AMI Meters Installed, Accounts Receivable Meters, Bad Debt).

Ensure KPIs are met across the organization beyond scorecard metrics.

Manage and support internal and external relationships, including vendor relationships, Electric Operations, Gas Operations, Billing, Settlement, BCS, SMOC/RID, and Asset Management.

Provide leadership and oversight of associates managing the system performance, regulatory reporting, meter inventory management.

Responsible for resolving highly complex and visible customer and service issues, such the medical emergency process, collections issues, and safety incident reporting / analysis.

Responsible for coordinating activities in response to operational emergencies such as outages including standing up Customer Support Centers in impacted areas, supporting the local public onsite, as well as pinging meters utilizing AMI online system.

Provide organizational leadership creating a workplace that is conducive to positive behaviors and supportive of diversity and inclusion.

Develop, empower and mentor next level leaders to enable a workforce that allows PSE&G continuous improvement, growth and supports the needs of its customers.

Lead a high-performing team of integrators who are committed to collaborating and partnering across business units to accomplish goals, driving positive outcomes with teams outside of the direct organization.

Job Specific Qualifications

Bachelor’s degree in business, engineering, construction or related field

Extensive knowledge of leading field operations and experience in industrial relations.

Strong leadership, communication and demonstrated teamwork skills.

Knowledge of the collective bargaining agreement and related procedures, policies and processes.

Ability to develop organizational talent and manage performance.

10 years of leadership experience.

Focused on health and safety.

Strong customer service focus.

Strong technical and financial aptitude.

Demonstrated ability to lead and direct the work activities of union craft personnel.

Work is diversified and somewhat complex in nature and involves the understanding of general instructions and guidelines, and a wide range of practices and procedures.

Requires the exercise of judgment and ingenuity to select the most appropriate course of action.

Driver's License

Compliance with the Department of Energy’s regulation 10 CFR 810 is required. Desired: Advanced degree Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 1324b(a)(3)).