Responsibilities

Operational Strategy - Defines the strategic operational direction for Enterprise Card Operations. Develops, reviews, and manages adherence to policies and procedures, and ensurespliance with all applicable regulatory requirements. Collaborates with other business units on the development, pricing, and marketpetitiveness of products and services. Leads change across the department. Operational Support - Provides daily guidance and direction for department operations. Reviews the credit card budget to ensure projected ie and expense levels are met and prepares the annual budget for operating units. Monitors and reports on the profitability of Bankcard products and oversees new product development in line with profitability goals. Managerial Functions - Establishes and monitors expectations to achievepany and department goals. Makes appropriate changes to department policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing coaching and professional development. Vendor Management - Manages and reviews major third party vendor relationships, including management of pricing, products, technology, and overall servicing. Negotiates all contracts including pricing and services. - Ensures all operational policies and procedures are regularly reviewed and updated. Ensurespliance with all policies, processes, and internal controls. Manages an operational risk framework within Bank activities.

Qualifications

Bachelor's Degree and 8 years of experience in Operations & Leadership OR High School Diploma or GED and 12 years of experience in Operations & Leadership

Preferred Areas of Experience: 10+ years leadership experience within card operations at a large financial institution Advanced knowledge of consumer andmercial cardholder operations Managingplex transformation across technology, people and process Designing and implementing performance metrics within a large financial institution Proven ability to design, implement and fully execute strategies within a large financial institution Proven ability to lead by influence Ability to build relationships across all levels of the organization

Benefits are an integral part of total rewards and First Citizens Bank ismitted to providing apetitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at //jobs.firstcitizens/benefits. Job ID 29770