Director, Digital Evolution We are seeking a forward-thinking and visionary Director, Digital Evolution to lead the organization’s digital innovation strategy. This role will drive the evaluation, adoption, and integration of emerging technologies to enhance business operations, elevate the customer experience, and future-proof the enterprise. The Director will collaborate closely with cross-functional leaders to identify opportunities for digital transformation and ensure alignment with long-term business goals. This position reports directly to the Head of Technology & Innovation. The Qualifications We’re Looking For Bachelor’s degree in information technology, Business, or related field (Master’s preferred).

10+ years of progressive experiencein digital transformation, product innovation, or technology platform leadership.

Proven track record of successfully driving enterprise-wide innovation or digital evolution initiatives.

Deep knowledge of emerging technologies such as AI/ML, cloud computing, automation, , conversational platforms, blockchain, integration frameworks and data analytics.

Strong business acumen with the ability to link technology investments to business outcomes.

Experience leading cross-functional teams and influencing at the executive level.

Exceptional communication, strategic thinking, and change management skills.

Experience in design thinking, agile innovation frameworks, or digital labs.

Exposure to customer experience strategy and digital product development.

Industry certifications in innovation or digital transformation (, Agile, SAFe, TOGAF) are a plus. The Competencies You Bring Business Acumen * Conceptual Thinking * Dealing with Ambiguity * Leadership * Decision Making The Value You Deliver Strategic Partnership: Collaborate daily with the Head of Technology & Innovation to align priorities, resource allocation, and execution timelines.

Translate innovation concepts into actionable roadmaps, ensuring they remain grounded in market demand and operational feasibility.

Serve as a key voice in the Innovation Leadership team, influencing technology adoption, vendor partnerships, and customer-facing strategy. Platform Development & Launch: Lead the end-to-end execution,from conception to MVP and phased rollout.

Oversee integration with enterprise systems, data platforms, and third-party solutions.

Manage pilots, proofs on concept, and customer feedback loops to refine offerings. Ecosystem & Market Growth: Partner with sales, marketing, and CX teams to define go-to-market plans, pricing tiers, and customer onboarding strategies.

Evaluate and integrate AI, RPA, and CX innovations that strengthen the VAaaS ecosystem.

Build strategic relationships with technology partners, research labs, and emerging startups. Team Leadership & Collaboration: Recruit and lead a cross-functional team including integration engineers, data architects, and product specialists.

Foster a collaborative culture with innovation.

Mentor team members and encourage agile, experimental, and results-driven work methods.

Travel up to 10% Essential Job Functions Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation. Ability to sit or stand at a desk for extended periods of time while working on a computer.

Available for virtual meetings in a non-distracted environment.

Ability to work independently and meet deadlines.

Ability to work a flexible work schedule that includes regular business hours.