Job Title: Director of Depot Service Location: Hybrid position, Lives within Driving distance of Little Ferry, NJ - Jacksonville, FL - Irvine, CA or St. Louis, MO Department: Service Operations Travel: Up to 25% (Domestic)

About the Role

Are you a strategic leader with a passion for service excellence and operational efficiency? We're looking for a Director, Depot Service to lead our centralized repair and technical service functions across multiple depot locations. This is a critical role focused on standardizing operations, driving continuous improvement, and ensuring service scalability to support our long-term growth and customer success.

Key Responsibilities

Lead multi-site depot repair and technical service teams with strategic oversight and hands-on support. Standardize workflows, documentation, and quality procedures across all locations to ensure consistent and scalable service delivery. Use data and service KPIs to drive decisions related to quality, turnaround time, and resource optimization. Partner with cross-functional leaders in Finance, Supply Chain, and IT to ensure alignment of inventory, billing, and data systems. Evaluate capacity and system readiness for potential site consolidations, expansions, or automation opportunities. Develop and oversee training programs to elevate technical proficiency, safety standards, and service quality. Foster a high-performance, collaborative team culture through mentorship, coaching, and accountability. Ensure compliance with company standards, safety regulations, and internal audit protocols. Drive integration and alignment of depot operations within the broader service and customer experience ecosystem.

Supervisory Responsibilities

Directly manage Depot Managers and indirectly oversee depot staff across multiple sites. Establish consistent performance expectations, KPIs, and service goals across teams. Partner with HR on staffing, onboarding, performance management, and professional development initiatives.

Qualifications

Bachelor's degree in Operations Management, Engineering, Business, or a related field required; Master's degree preferred. Minimum 7 years of progressive service operations or depot management experience. At least 3 years in a director-level or multi-site leadership role. Proven experience building or transforming scalable service delivery models. Familiarity with Lean, Six Sigma, or other continuous improvement methodologies strongly preferred. Strong technical literacy, ideally within electro-mechanical or diagnostic equipment environments. Proficient in Microsoft Office and service management systems (ERP, CRM, etc.). Valid driver's license and ability to travel domestically up to 25%.

Key Competencies

Operational Agility - Quickly resolves service issues and streamlines workflows. Strategic Execution - Balances day-to-day leadership with long-term vision. Process Standardization - Drives consistency, quality, and efficiency. Customer Focus - Makes decisions with customer satisfaction at the core. Data-Driven - Leverages service data to inform improvements and innovation. Change Leadership - Confidently navigates and leads teams through transformation. Collaborative Leadership - Builds strong cross-functional relationships and accountability. Talent Development - Develops teams through mentorship, training, and performance coaching.

Technical & Physical Requirements

Proficient in Microsoft Excel (pivot tables, data analysis), Word, Outlook, and PowerPoint. Experience with ERP systems such as SAP, NetSuite, or Microsoft Dynamics. Familiarity with WMS and service platforms like Salesforce or ServiceNow. Ability to interpret and present operational metrics using dashboards or BI tools. Willingness to embrace new technology and support change management initiatives. Must be able to sit, stand, and move within service environments; occasional lifting up to 50 lbs.

Why Join Us?

You'll be at the forefront of shaping a high-impact, customer-driven service operation. We offer a collaborative work environment, opportunities for growth, and the chance to make a measurable difference across a growing organization.

Ready to lead with impact? Apply today and help shape the future of our depot service operations.

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Education: Bachelor's (Preferred)

Experience: Depot Management : 7 years (Required) Director- level leadership: 3 years (Required) Operational metrics: 5 years (Required)

Willingness to travel: 25% (Required)

Work Location: Hybrid remote in Irvine, CA 92618