About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Revenue team plays a critical role in enabling OpenAI to scale its commercial offerings – overseeing billing operations, deal desk, revenue systems, and revenue accounting. We work cross-functionally with Product, Engineering, and Go-To-Market teams to support new monetization strategies, improve operational efficiency, and maintain financial integrity. About the Role As the Director, Deal and Billing Operations, you will own the end-to-end quote-to-cash (QTC) process — from pre-sale strategy (Deal Desk) to post-sale execution (Billing Operations, Credits and Collections). You will design scalable processes, oversee pricing and discounting strategies, drive automation across QTC systems, and partner with cross-functional teams to ensure operational excellence. We’re looking for a strategic operator with deep expertise in deal structuring, billing operations, and enterprise-scale revenue systems, who thrives in a fast-paced and rapidly evolving environment. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Lead and scale the Deal Desk team, driving global pricing strategies, non-standard deal support, and discounting guidance.

Manage Billing Operations, including order ingestion, invoicing, collections, and resolution of billing escalations.

Partner with Revenue Systems and GTM teams to ensure launch readiness for new pricing, packaging, and monetization strategies.

Own and optimize end-to-end quote-to-cash workflows, championing automation across CPQ, ERP, and billing platforms.

Define scalable processes and internal controls to support hyper-growth and global expansion.

You might thrive in this role if you have: Deep quote-to-cash expertise, including how sales, pricing, contracts, billing, and finance interconnect.

A Deal Desk or Pricing Operations background, with experience supporting large, global sales teams and complex pricing models.

Hands-on experience with CPQ and billing systems, leading large-scale implementations or overhauls in hyper-growth environments.

Strong communication and partnerships skills to influence cross-functional partners like GTM, Legal, Engineering, and Finance.

A process and systems oriented mindset, with the ability to anticipate control gaps and design scalable solutions.