Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine What makes DHL great?  Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Grow YOUR career with DHL today… The Director of Customs Customer Support for DHL Express Americas will lead, direct, manage, control and develop the DHL Express (DHLE) Customs Support function, position DHL Express Customs Services as a core value proposition and a differentiator in the market for our internal and external customers. Liaise with Ops, IT, COG, commercial, and other stakeholders to analyze what the regulatory changes mean to our service offerings and consequently will prepare and coordinate changes/proposals that guarantee compliance and add value to the customers. In addition, it will also coordinate relevant communication campaigns and liaise with stakeholders to distribute marketing/informational materials. The Director of Customs Customer Support will also drive and implement the strategy related to Customs Customer compliance, satisfaction and business development: Customer Satisfaction: Develop strategies and give direction to regulatory projects and customer solutions ensuring adherence to laws and regulations and DHLE’s customs capabilities, in particular promote and drive data quality from Customer as needed to ensure compliant service offering.

Business Development: analyze regulatory frameworks (current and new) and DHL’s capabilities to understand impact to service offerings and proactively work with other functions to offer suggestions that can improve our services.

Trade Knowledge Support: Review, interpret (in conjunction with regulatory affairs and knowledge support, whether regional or local, or both, or other stakeholders) and inform the company and our customers of new and pending laws or regulations that would potentially affect our business practices as well as those of our customers.

The Director of Customs Customer Support reports to the Vice President of Customs and Regulatory Affairs for the Americas.

Key Responsibilities: Acts as a single point of contact for Customer Operations Group (COG), Sales, and other pertinent internal teams to provide input on customer inquiries and opportunities, including contract direction and transparency on customs activities towards Customers Designs regional customer solutions and tools to ensure adherence to laws and regulations and DHLE’s customs capabilities, while also supporting or driving the design/communication/implementation of global solutions/tools Interprets and communicates regulatory expectations to internal and external stakeholders, including key customers, in order to execute solutions’ objectives in compliance with applicable regulations Closely coordinates and collaborates with global functional leader of Customs Customer Support as well as with counterparts and other colleagues in various regions to ensure unified input into cross-functional lines of business. Works closely with the VP of Customs and Regulatory Affairs and the leaders of: Regulatory Affairs, International Trade Affairs Legal, Customs Compliance, Security and country operations and regulatory affairs and commercial teams on strategy and implementation of industry needs, solutions, and regulatory and legislative changes and its impact Provides leadership in terms of advice, training, SOP review and development, and guidance in the area of Customs regulatory requirements and DHLE’s customs capabilities Educates, communicates DHLE functional teams (directly) and customers (indirectly) on customs regulatory changes