: The Role As the Director, Customer Solutions you will work within the WI Agile framework as a member of the Customer Solutions Chapter. With the Squad Leader, provide effective product leadership and management of the product backlog with a focus on communication, risk mitigation, quality assurance, effective delivery and building trusting relationships. Directors in Customer Solutions must be highly motivated, “self-starters” with a sense of ownership, and a strong desire to succeed. You will be a key member of the Dragonstorm Squad supporting Goal Booster within the Lifetime Financial Help Product Area. Fidelity Goal Booster helps individuals set short-term goals, explore products, and simplifies the saving process. The Director, Customer Solutions will work closely with a team of cross-functional, multi-disciplinary, and dedicated squad members responsible for delivering specific business goals and outcomes for our customers. Expertise and Skills You Bring Experience in product development, working with UX, product, and developers to design, deliver and maintain digital products and solutions

Ability to prioritize iterative product releases leading to a successful customer experience

Proficiency in various business analysis methodologies, including data analysis, uses case development, story writing, and user acceptance testing and product documentation.

Bachelor’s or equivalent degree in business, technology or other relevant field required; MBA is a plus

Strong technology background with the ability to actively participate in detailed discussions, helping make technical trade-offs, and set criteria for Minimum Viable Product (MVP)

Adept at working in a fast paced, collaborative, customer centric environment, possessing a positive, can-do demeanor

Self-starter who can translate strategic goals and ideas into action quickly, conceptualizing, developing and delivering strategies that meet customer needs

Strong leadership skills with an ability to lead with empathy to resolve conflicts

Outstanding listening, communication and facilitation skills

Strong negotiation and conflict resolution skills

Excellent critical thinking, analytical and problem-solving skills

Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster

Assist with quarterly planning activities and influence ongoing prioritization of squad backlog

Apply expert knowledge and act as a trusted advisor by providing consultation services to internal clients in areas of critical initiatives

Identify, define and articulate strategic product initiatives/roadmaps for the squad and breakdown into stories which can be consumed in a single sprint

Ability to clearly articulate product vision and features

Accountability in ensuring the features delivered meet customer needs and bring the product vision to life

Effectively present information and roadmap progress to Product Area and Domain leadership

Assist Squad Leader with developing a strong team that enables its members to work successfully within the Scrum framework

Work with key partners to define product features and maintain awareness of internal and external market trends

Actively manage partner expectations and maintain strong communication throughout each release

Build effective relationships with key business, IT and Legal, Compliance, and Risk partners to drive initiatives to completion

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