Director Customer Logistics - E*Commerce Summary

The Director Customer Logistics is primarily responsible for operations management, safety, financial and customer relations for one or more customers with multiple warehouse locations. This role ensures LEAN and Continuous Improvement deployment for assigned accounts and expands business with current customers to support changes and introduce new services. The position may participate in business development activities with new customers and typically manages $10M to $30M in operating revenue for multiple logistics/warehouse operations. Depending on customer requirements, additional areas of responsibility may include transportation, packaging and/or reverse logistics. The role leads, guides, trains and directs location managers at assigned accounts.

Essential Functions

Build and maintain relationships with customer(s) at regional or corporate levels based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR).

Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.

Manage operations to meet or exceed internal and external KPIs. Implement mitigation plans if necessary. Lead accounts during peak seasons, special projects, and implementations.

Identify expansion opportunities with current customers. May participate in business development and start-up activities for new customers.

Monitor and ensure a safety culture that meets or exceeds annual safety targets.

Oversee the deployment of Lean Guiding Principles and foster a culture of continuous improvement.

Hire, train, guide and supervise Group Logistics Managers I and II to meet position requirements within the accounts.

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

Excellent problem solving, communication, and leadership capabilities.

Ability to build professional relationships across all levels of the organization.

Ability to work independently and as part of a team; self-driven to excel in a fast-paced environment.

Strong multitasking, organizational and time-management skills; detail-oriented with good follow-up.

Ability to inspire and develop others and to foster an inclusive and engaged work environment.

Ability to oversee management of Profit and Loss using data sets.

Knowledge of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level (advanced preferred).

Qualifications

Bachelor's degree in business, logistics, supply chain or related field or additional two (2) years related experience required.

Master's degree preferred.

Eight (8) years or more logistics/supply chain experience in multiple locations (plants, warehouses, hubs, etc.) required.

Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required.

Six (6) years or more managing and developing direct reports required.

Six (6) years or more managing large multi-level teams required.

Five (5) years or more P&L responsibility including forecasting and managing financial targets required.

Five (5) years or more experience implementing a LEAN work environment preferred.

Four (4) years or more managing customer KPIs and customer relationships required.

Three (3) years or more experience presenting to customer and senior-level management preferred.

Some sales experience preferred.

Demonstrated knowledge of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level (advanced preferred).

Other Details

DOT Regulated: No

Travel: Position based in Dallas or Atlanta with travel up to 50%

Job Category: Logistics

Compensation and Benefits

Pay Type: Salaried

Minimum Pay Range: 140,000

Maximum Pay Range: 160,000

Benefits: Comprehensive health and welfare benefits, paid time off, and a 401(k) plan for eligible full-time positions.

EEO and Security Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status. Some positions require additional screening (employment and education verification, motor vehicle records check, road test, and/or customer background requirements).

Important Notes Ryder will communicate with applicants from a Ryder email address and will not conduct interviews online through chat forums. For questions about the application process or to verify interview legitimacy, please contact Ryder at careers@ryder.com or 800-793-3754. Current employees: log in to Workday to apply internally. Job seekers may review the Job Applicant Privacy Policy here: http://ryder.com/job-applicant-privacy-policy

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