Director, Customer Education & Development The Director of Customer Education & Development will set the strategy of the learning and development team, supporting the design, implementation, and management of educational programs that enhance customer knowledge of our programs. Responsibilities include developing relationships with cross-functional teams to ensure learning and development programs meet internal and external customer expectations, managing day-to-day Learning & Development operations, convening high-visibility stakeholders to advance health care quality initiatives, expanding current offerings, and developing innovative programs to serve existing and emerging markets. Key Responsibilities: Strategy and Execution: Lead the design and delivery of in-person and online educational programs that reflect and reinforce NCQA’s leadership in high-quality health care. Cross Departmental Collaboration and Market Knowledge: Collaborate with external partners to identify and provide distance education opportunities and create partnerships with outside entities to advance the business unit’s goals. Program Development and Management: Oversee the design, implementation, and continuous improvement of educational programs and continuous learning initiatives for customers. Leadership: Actively coach and develop staff, accountable for staff and customer satisfaction, and department expense budget, forecasting, developing, and managing to budget. Requirements: Master’s in Business, Adult Education, Instructional Design, or Human Resources Development 7+ years of experience leading a business unit relevant to health care educational design, with a proven track record of innovative programs 7+ years in the health care industry 5+ years of management and supervisory experience Experience as a faculty/speaker/facilitator at educational events Knowledge of market needs for continuing education Planning and organization skills Budget preparation and management skills Instructional systems design and curriculum planning expertise NCQA is committed to being an employer of choice and fostering an inclusive culture and workplace. We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. NCQA is a drug-free workplace. NCQA recruits, hires, trains, and promotes individuals, and administers any and all personnel actions, without regard to race, color, religion, national origin, age, sex, pregnancy, citizenship, familial status, disability status, veteran status, genetic information, or other protected statuses under applicable state and federal laws.

#J-18808-Ljbffr