Description

Job Responsibilities Client Relationship Management – Engage with highly sophisticated client representatives, including C-Suite and ELT leaders. Cultivate and deepen relationships with these executives to ensure client satisfaction and retention. Ensure programs meet client business and learning objectives. Ensuring client boundary management to exceed client expectations while being a good steward of Wharton’s resources. Further deepen relationships by identifying needs for new programs for clients and utilizing the breadth of the division’s programs (OE, Online, and Live). Program Design - Work independently and effectively with faculty and highly informed, sophisticated clients to design, manage, and deliver a high volume of bespoke engagements, selecting appropriate instructors, with an emphasis on standing faculty, translate their organizational challenges and learning objectives into tailored content, assess program success, integrate innovative learning formats and approaches thatreflect Wharton’s latest thinking. Program Financials – Independently responsible for assuring targeted contribution to the profitability of the department through active P&L management, accurate pricing, pricing for all services delivered, and management of expenses. Creates renewal (and sometimes new) contracts for all programs and services. Matrixed Management - Manage the effort of the Delivery Team for assigned programs to ensure that all logistical and operational details are prepared and delivered with exceptional customer service. Collaboration - Collaborate with colleagues from Business Development on new proposals, client meetings, and presentations, including RFPs; Work across business units to support enrollment in OE, Online, and Live programs, share best practices across business units. Collaborates with Vice Dean, Managing Directors, and Senior Directors in support of developing proposals. Business Knowledge - Stays current on business trends, monitors developments within portfolio of clients, tracks industry shifts, leadership changes, strategic priorities, and emerging challenges that may inform program design or highlight new learning needs, position Wharton as a strategic learning partner. Mentorship – Helps to mentor, guide, and develop Director Bs and Cs, including taking calls with them, leading needs assessments for their new programs (Cs only), and reviewing their program designs. Other duties as assigned. Qualifications Bachelor’s degree and minimum 7-10 years’ experience required. Master’s degree in a related field highly preferred. Experience in designing educational solutions preferably in a high-end solutions environment or higher education, academic environment. Experience in consultative selling and adult learning theory and practices highly desirable. Relevant experience and deep knowledge of at least one corporate sector such as financial services, health care, manufacturing, energy, technology or consumer products a plus. Main Tasks: Maintain Wharton as a leader of innovative and financially successful executive education programs through a proven track record of designing innovative educational program solutions for senior leaders in global companies and suggesting improvements to programs and processes. Collaborate with clients to evaluate their learning needs.Proven success in completing needs assessments to identify specific business and/or organizational issues and challenges to be addressed, and design a solution to be presented in an educational format.Ability to analyze and understand international and domestic business trends and the concerns of executives. Demonstrate innovative approaches to educational and management problems, including electronic media. Work independently and effectively to design, manage, and deliver a high volume of programs in assigned portfolio that provides sophisticated educational solutions to business challenges of executives and corporations over time. Collaborate with Vice Dean, Managing Directors, Senior Director and Business Development Team in support of developing proposals and RFPs. Expected Skills and Behavior: Willingness to develop an in-depth understanding of Wharton and external faculty areas of expertise. Experienced, skilled, highly effective professional and leader to represent WEE in client-facing settings and through written communications. Action-oriented, self-starter and proven ability to work autonomously as well as collaboratively as a member of a program/project team in a fast-paced, results-driven environment. Strategic-thinking partner with demonstrated personal strengths that contribute to building a strong, dynamic and unified organization. Financial acumen P&L experience. Responsible for assuring positive contribution to the profitability of the department through cost management. Experience utilizing business development, sales, or other CRM systems. Strong understanding of metrics and dashboards. Ability to negotiate complex and difficult environments. Ability and willingness to travel internationally and domestically. Ability and willingness to work non-traditional hours, including weekends, early mornings and late evenings as needed. Job Location - City, State Philadelphia, Pennsylvania Department / School Wharton School Pay Range $110,500.00 - $145,000.00 Annual Rate Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protectedunder applicable federal, state or local law. Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job. University Benefits Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

Retirement:  Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Time Away from Work:  Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

Long-Term Care Insurance:  In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

Professional and Personal Development:  Penn provides an array of resources to help you advance yourself personally and professionally.

University Resources:  As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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