Director, Corporate Quality Management Systems

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We believe being healthy should not require tradeoffs. SCN BestCo is a leading innovator, developer and manufacturer of Vitamin, Mineral & Supplement (VMS), Over-the-Counter (OTC) and prebiotics/probiotics in enjoyable forms such as gummies, lozenges and chews. With over 50 years of excellence, our team leads the way in changing how consumers make healthier choices. With unique food science expertise and proprietary processes, we've pioneered many firsts. The fire in our belly to create new to the world products has guided and continues to be core to our mission of making health and wellness more enjoyable. Come join us and become a part of our winning formula!
The Director, Corporate Quality Management Systems (QMS) is a strategic and hands-on leader responsible for designing, harmonizing, and optimizing SCN BestCo's enterprise-wide QMS for implementation across all sites and product lines (VMS, OTC, and pharmaceutical). This role ensures global consistency in quality system design and execution and guarantees compliance with applicable regulatory requirements and standards. As a key member of the Quality & Regulatory Affairs leadership team, the Director serves as the global process owner for core QMS functions and drives operational excellence through system integration, digital enablement, and continuous improvement initiatives.
Estimated starting annual base salary is $165,607.89 - $248,411.84 per year less applicable withholdings and deductions, paid on a bi-weekly basis. Please note that the actual compensation offered may vary based on relevant factors as determined by the Company, which may include, but is not limited to, location, experience, qualifications, education, skillset, and market conditions. The target base compensation for this role is in the low to middle of the range, with the top of the range reserved for only exceptional circumstances. In addition, this role is eligible for a discretionary, variable annual incentive, paid based on Company performance factors. SCN BestCo offers a competitive benefits package to eligible full-time employees, which currently includes medical, dental, and vision plans, 401(k) with employer matching contributions, life insurance, paid time off, tuition reimbursement, and more, as well as paid sick leave in accordance with applicable law. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Essential Duties and Responsibilities
Own and lead the corporate strategy and governance of SCN BestCo's Quality Management System (QMS). Drive harmonization, optimization, and deployment of QMS processes and platforms across all SCN BestCo sites to ensure consistency, scalability, sustainability, and compliance. Serve as global process owner for critical quality management systems including: change control, document management, record management, deviation and non-conformance management, corrective & preventive action (CAPA), complaint handling, supplier quality, auditing program, quality risk management, management review & quality metrics, and oversight of the Training & Competency Program. Ensure all systems are compliant with FDA regulations (including 21 CFR 11/111/210/211), Health Canada, Good Manufacturing Practices (cGMPs), USP standards, and certification requirements (including NSF, GRMA, USDA Organic, QAI, and UL). Lead cross-functional collaboration to integrate corporate QMS processes and tools into local execution throughout operations, quality assurance, quality operations, quality control, research & development (R&D), analytical development, project management, supply chain, and information technology (IT). Spearhead the design, implementation, deployment, and continuous enhancement of electronic QMS platforms (e.g., MasterControl, Trace Gains, eLNB) including user requirements, user adoption, system configuration, and system validation. Develop and monitor key performance indicators (KPIs) to assess quality system performance, identify trends, escalate to senior management, and support data-driven decision-making. Lead corporate QMS metrics reporting, management reviews, and continuous improvement initiatives in collaboration with local quality teams. Maintain audit readiness and lead corporate-related preparations and responses for FDA, Health Canada, customer, and third-party audits (e.g., NSF). Direct, lead, coach, and develop a high-performing corporate QMS team focused on delivering value through quality management system harmonization, risk management, collaboration, and best practice adoption. Update and maintain the corporate QMS framework to align with evolving business needs, product expansions, and changes in regulatory and compendial standards. Plan and prioritize resources and manage personnel to ensure optimal functional efficiency and delivery of high-quality work to meet business requirements. Manage team budget. Travel to audit, collaborate, train, harmonize, and benchmark with suppliers, customers and quality leaders (up to 30%). People Leader Responsibilities
The position carries out people leader responsibilities in accordance with the Company's policies and applicable laws. Responsibilities include: Manage, coach, hire, train, and develop a team of quality management systems professionals. Recommend personnel actions (pay adjustments, promotions, transfers, terminations, etc.). Conduct performance reviews and manage individual performance. Communicate personnel actions following human resources (HR) and department head approval. Ensure safety and quality standards are enforced and met. Partner with HR to interview/screen potential new hires. Organize training and development opportunities for direct reports. Oversee team and individual employee professional development. Required Qualifications
Education & Experience: Bachelor's degree in science or related field. 12 years' professional quality assurance or quality systems experience within dietary supplement, medical device, or pharmaceutical fields in a highly regulated environment (e.g., FDA, Health Canada, ISO). 10 years' progressive leadership, supervisory, and management experience. Experience with both manual and electronic QMS tools and digital transformation initiatives. Experience with automation of QMS processes into electronic QMS tools (eQMS) including user requirements, configuration, validation, implementation and migration - computer system validation & computer quality assurance (e.g., MasterControl, Veeva, TrackWise, ETQ, Trace Gains with integrations into business tools such as SAP, JD Edwards, AMAPS, LIMS). Experience hosting and supporting company, internal, customer, and regulatory inspections/audits. Prior experience in a contract manufacturing or high-mix production environment. Familiarity and prior experience with Lean, Six Sigma, risk management, and continuous improvement tools. Knowledge, Skills, & Abilities (KSAs): Thorough knowledge of regulations (FDA 21 CFR 111/210/211/Part 11), Health Canada, Good Manufacturing Practices (cGMP), USP standards, and certification requirements (NSF, GRMA, USDA Organic, QAI, UL). Demonstrated ability to build scalable systems in a growth-oriented, fast-paced environment. Exceptional leadership, teamwork, communication, cross-functional collaboration, presentation, analytical, reporting, organization, time management, and project management skills. Proficient skills with Microsoft Office applications and Adobe Acrobat. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Fluent in English. Must be able to demonstrate practical problem solving and trouble shooting skills. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Preferred Qualifications Master's or other advanced degree in a relevant field (MS, MBA, PhD). Certification with Lean, Six Sigma, risk management or continuous improvement tools. Certified quality auditor. Ability to read, write, and/or speak Spanish or French.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Location:
Santa Cruz, CA, United States
Job Type:
FullTime
Category:
Management Occupations