At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The Performance & Insights team, within Sales Enablement, Pricing & Transformation (SPT), is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering insights that drive GCS growth.

The Director will work very closely with several cross-functional partners such as US SME (Small and Medium Enterprise) Account Development, Product, Marketing, Finance, Risk and other key partners / COE teams. They will be the key thought leader for the business teams in ensuring the broader organization’s ability to achieve success both strategically and tactically. In addition to these core responsibilities, the Director will lead special projects that drive the GCS strategy forward.

The ideal candidate will coordinate across key partners within US SME to ensure there is alignment and collaboration on strategic priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of leading initiatives from inception to successful execution.

Job Responsibilities: Lead, mentor, and build a hard-working - highly engaged team with diverse talent who is tasked to provide actionable insights by identifying and analyzing key performance indicators

Build strong relationships with key partners to understand business objectives and challenges in order to become a trusted thought partner

Have a deep analytical mind but entrepreneurial attitude comfortable with fast failure and the ability to pivot quickly to new approaches to finding solutions

Act as a liaison and a partner with numerous teams to drive innovation, identify and transfer best practices

Ensure optimal channel performance and strategy through providing proactive business insights and determining solutions. Champion data driven decision making and collaborate with partners to assess and optimize business performance

Focus on strategic thought leadership, including defining critical metrics, leading goal setting & territory mapping methodology, Rule of Engagement and measuring treatment effectiveness against business objectives

Present and communicate performance results and business insights to multiple levels of business in a highly effective manner

Develop, plan, and execute strategic initiatives including serving as a communication hub Minimum Qualifications Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives. Strong grasp of the Commercial business. Excellent analytical and problem-solving skills

Experienced People Leader: Proven ability to attract, develop and lead a high performing and engaged team; ability to manage within a matrixed environment

Customer Management: Pro-actively anticipate customer needs and deliver on the promise

Results Leadership: Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes. Proven ability to deliver results in a fast paced and highly matrixed environment

Strong work ethic with a will-to-win attitude! Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities