Director, Business Operations, Atlanta

Director, Business Operations

New Yesterday

IN SUMMARY...
As part of the Client Services leadership team, the newly formed Director, Business Operations is central to delivering on Azalea's mission by empowering our leaders to measure, learn, and improve by building exemplary metrics, dashboards, and benchmarks that allow us to measure the health of our clients and our internal process KPI's.
We are looking for someone who thrives at the intersection of EHR data expertise, rigorous analytics qualifications, and driving internal process change. You will play a critical role in creating predictive models of client health and business outcomes leveraging multi-system data inputs. The Director, Business Operations will be critical in solving consequential problems in client services that improve the efficiency and efficacy of the solutions and services we deliver. This role is ideal for someone with hands-on experience working with salesforce data, strong data wrangling skills, and a passion for turning data into meaningful insights that resonates with internal and external stakeholders.
WHAT YOU WILL DO...

Develop iconic analytic outputs (studies, dashboards, benchmarks) that demonstrate Azalea's unique value to our clients
Engage with clients and operational leaders to understand client satisfaction responses, usage data and engagement scores to develop predictive models of client satisfaction and attrition risk.
Collaborate closely with cross-functional teams to validate data quality, investigate issues, and provide feedback that informs an overarching data strategy
Own client services business processes including tools such as Salesforce, time management, and other technologies used to tackle problems and measure performance against KPI's
Budget and forecasting management for Client Services

BACKGROUND AND SKILLS YOU WILL BRING...

Undergraduate education in data analysis, clinical informatics, or a related field or commensurate experience.
Experience working with large relational databases consisting of millions of records.
Experience building dashboards, benchmarks, or metrics to achieve measurable improvement in business operations, quality outcomes and client health modeling
2+ years of experience wrangling and analyzing EHR data or other real-world data sources using industry standard tools
Knowledge of clinical terminologies such as ICD, SNOMED, LOINC, RxNorm, or NDC.
Experience translating healthcare and operational concepts into analytic workflows.
Strong communication skills to present insights and results to both technical and non-technical audiences.
Ability to learn and adapt quickly in a dynamic start-up environment.
Expertise in SalesForce, Pendo and other data sources.

SUCCESS LOOKS LIKE...

Being aggressive and taking initiative; we trust you to move the needle forward
Doing the job; outcomes are just as important as strategy
Being adaptable and amenable to meet the changes of a dynamic and evolving industry
Demonstrating humility; partnership and collaboration is who we are and how we operate
Tapping into your innovative side; conventional is not always correct

HOW WE INVEST IN YOU...

Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance

Generous employer sponsored subsidy towards employee's medical insurance premiums
Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees

Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
Economic opportunity : Competitive total rewards package that offers competitive pay and advancement opportunities

Azalea Health's EEO Statement
Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.

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Location:: Atlanta
Job Type:: FullTime

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Director, Business Operations

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