Overview

Overview:

This position reports to the Vice President of Food & Beverage. Primarily responsible to ensure consistency of beverage programming and service through the implementation of policy and procedure, training, certification, recognition, and discipline of all Beverage Team Members and Management within all verticals of business (Casinos, Hotels, Restaurants, and Concessions).

Responsibilities

SHRSS Overall Responsibilities:

Conducts or reviews management and operational analyses to ensure ongoing success and efficiency within the department

Responsible for specifications and quality of all beverage products

Provide analytics and guidance to help control all labor and beverage cost percentages

Collaborate with training and operations departments to develop bar teams, standards, quality and cleanliness training

Responsible for specifications, quality, consistency, and presentation of all beverage products delivered to guests

Recommends to senior management operational enhancements that drive sales, support initiatives, and promote excellence

Monitors profit and loss statements to ensure objectives are met, and recommends corrective actions as required

Works to gather/track vital, relevant guest feedback on F&B offerings used to substantiate suggested changes and enhancements regarding both product and services offered

Build and Maintain Beverage Brand Standard Program

Beverage Brand Standard Program compliance checks

Marketing Support Request reviewing and approvals

Build and maintain relationships with key partners and distributors

Support liquor, beer, and wine partner and distribution communications

Corporate beverage distribution systems support and management e.g. (Smart Bar, Micromatic or any current system)

Manage relationship, expectations, and LTO’s for Non-Alc partners and e.g. (Coca cola, Red Bull)

Utilization of beverage industry analytics to support strategy and direction

Beverage ideations, development, and creation

Spearheads continued emphasis on productivity through labor analytics

Assists in the responsibility of organizing and operating the Beverage department in accordance with approved standards, budgetary limitations, policies and procedures

Assists in the development and implementation of the F&B department’s yearly budgets, capitol FF&E’s, and capital projects

Actively work with key stakeholders on programming legalities

Create and launch innovative beverage contests to enhance promotional activity and drive incremental revenue

Able to display project management proficiency from ideation through fruition

Advise property peers on directing and overseeing the day-to-day activities of Beverage operations and service

Knowledge of Seminole Hard Rock Support Services policies, procedures, and operations

Promotes positive public/employee relations at all times

Maintains a clean, safe, and hazard-free work environment within area of responsibility

Performs all other related and compatible duties as assigned

Hard Rock Cafe Responsibilities:

Beverage development and creation

Collaborate with Operations to ensure recipe specifications and execution are being met

LTO ideation

Product Photoshoots

Qualifications

Qualifications:

Minimum of 7 years casino and multi-unit beverage or related experience in a supervisory role required, or an equivalent combination of education and/or work experience

College degree preferred

Must be familiar with a variety of the field concepts, practices and procedures and have a proven track record in business management, purchasing and record keeping

Must be able to communicate effectively in English, specific to position duties and responsibilities

Strong interpersonal and leadership skills and ability to sustain positive work environment with a diversified talent are required

Must possess basic mathematical skills specific to position responsibilities and be able to balance cash drawer at end of shift

Proficiency in Microsoft Word, Excel, and PowerPoint required

While performing the duties of this job, the employee is frequently required to walk and stand and to work in a smoking environment

Personality Traits

Considerate to see from multiple perspectives

Operational intuition (barback, bartender, manager perspective)

Create and maintain long term relationships

Understanding dichotomy between partners and distributors

Mixology

Bar design, operational efficiency

Effective communications, timely communications

Realistically optimistic

Work Environment:

Duties and responsibilities are typically performed on the Casino floor as well as a professional office setting. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).