The Opportunity
MMLIS is looking for a skilled leader and operational veteran who can continue to help drive consistency and efficiency. As the Director of MMLIS Compensation, you will oversee a team of approx. 10 associates who operate in both an operations and customer service function while supporting the overall BD Compensation Strategy. You will be accountable for all aspects of attracting, retaining and coaching talent, while maintaining a positive and inclusive culture, and ensuring daily operational supervision and employee development. In addition, you will demonstrate strong relationship management skills with advisors, agency leadership as well as internal and external business partners to ensure two-way feedback, ease of doing business and communication. You will also have the opportunity to work closely with a number of teams throughout MMLIS and across MMFA.

The Team
The MMLIS Compensation team is a hybrid group made up of Operational staff handling the day to day commission processing as well as a customer service group responding to incoming emails from both the field as well as internal business partners. Our mission is to ensure timely and accurate payout of compensation to our advisors. The uniqueness of the MMLIS Compensation team is that most initiatives across the B/D impact compensation which creates lots of projects and opportunities for change management. It also requires our team to be agile and resilient and to maintain a high business acumen within the B/D.

The Impact:

• Oversee the processing and research of compensation and compensation related inquiries to ensure timely and accurate payout
• Lead and develop professional team members to be autonomous, accountable, and knowledgeable in order to provide the right sense of urgency and attention to detail in their work
• Utilize continuous improvement tools and techniques to constantly check and adjust to ensure we maintain our key metrics and meet expectations of our advisors while empowering and developing the team to support these efforts.
• Attract, assess, retain, and develop talent to build an inclusive environment and diverse pipeline
• Be a change leader, helping employees navigate change to maximize engagement, empower team members to make decisions that impact their role, and increase overall productivity.
• Ensure regulatory requirements are being met not only from a FINRA/SEC perspective but also from a Finance perspective

MINIMUM QUALIFICATIONS:

• Bachelor's degree or 4+ years equivalent experience and expertise
• 2+ years' experience working in Excel, to include Pivot Tables, VLOOKUP and Macros
• 2+ years' experience in a leadership role
• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

IDEAL QUALIFICATIONS:

• 3+ years of MMLIS operations and leadership experience
• FINRA licenses: S7, S24
• Ability to collaborate and maintain strong working relationships
• Ability to lead and motivate a large team while meeting operational and financial objectives
• Ability to take initiative, identify opportunities and implement change
• High-level thinker and problem solver with excellent communication and organizational skills
• Flexible, can-do attitude, self-motivated, self-sufficient and ability to work effectively with peers and business partners
• Strong understanding of BD/RIA operational platforms and workflows
• Successful experience leading employees including building culture and career development
• Demonstrated ability to develop and provide stellar service
• Strong relationship management experience
• Demonstrated decisive decision making

What to Expect as Part of MassMutual and the Team

• Regular meetings with the MMLIS Compensation team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms