Director, Account Management

New Today

Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.
What you’ll do on a typical day:
Establish a strategic direction for achieving account penetration and delivering plans
Cultivate new opportunities with customers to diversify and expand our core business
Utilize a Voice of Customer (VoC) methodology to manage the customer experience within the company
Maintain accountability for growth while ensuring that GXO exceeds customers’ SLAs and expectations
Drive value-creating insights, recommendations and solutions to ensure long-term viable relationships are nurtured and sustained
Provide leadership in project management, process control, quality initiatives, RFP response, creating Statements of Work (SOW), etc.
Partner with internal teams including Sales, IT, Procurement, Solutions, Engineering & Real Estate on RFP/RFQ response processes, from review to scope discovery to solution design, delivery and operations and commercial execution
Lead negotiations and develop relationships to navigate both internal and external initiatives
Stay current on customer’s business strategy, trends and supply chain industry trends and communicate to key stakeholders in the organization
What you need to succeed at GXO:
At a minimum, you’ll need:
Bachelor’s degree or equivalent related work or military experience
7 years of progressive experience in supply chain management
Experience in project management, process control, quality initiatives (ISO/ACE/6S), distribution/warehousing, production planning, statistical analysis, pricing, RFP response and SOW creation
Proven logistics industry/supply chain management knowledge with competency in aerospace, automotive and government
It’d be great if you also have:
10 years of progressive experience in supply chain management
Superior customer relationship management experience and skills
Strong financial acumen and experience with reviewing/drafting contracts, contract renewals, work orders and related documents an ensuring adherence to contractual obligations
Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
Solid project and time management skills with the ability to multitask and handle customer expectations
Location:
Us
Job Type:
FullTime