Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Director, Account Management – FAP Finance, Accounting & Procurement Solutions

Do you have a passion for leading client partnerships that improve financial operations and procurement outcomes? Are you energized by delivering strategic value through technology-enabled finance, accounting, and procurement services?

About Conduent FAP (Finance, Accounting & Procurement)

Conduent’s Finance, Accounting & Procurement (FAP) services help organizations streamline complex back-office operations and drive efficiency, compliance, and cost savings. Our solutions span accounts payable, accounts receivable, general ledger accounting, financial reporting, and procurement operations.

With decades of experience and a robust digital delivery model, we support both public and private sector clients in modernizing their finance and procurement ecosystems through automation, analytics, and expert service management.

Responsibilities

Leading strategic client relationships focused on Finance, Accounting, and Procurement (FAP) services across diverse industries Acting as the primary liaison for senior stakeholders such as CFOs, Controllers, and Procurement Officers Overseeing end-to-end delivery performance to ensure contractual obligations, SLAs, and quality standards are met Collaborating with internal operations, technology, and compliance teams to align services to client objectives Conducting executive business reviews and presenting key insights, performance metrics, and future-state roadmaps Identifying and pursuing growth opportunities through upselling, cross-selling, and service expansion strategies Managing pricing discussions, contract renewals, and change requests in partnership with internal stakeholders Resolving client issues and overseeing mitigation strategies for escalations and service disruptions Monitoring industry trends and compliance requirements to inform client strategy and solution design Contributing to internal best practices and account management improvements across the FAP portfolio

Requirements

Bring 10+ years of experience managing enterprise client relationships, with a focus on finance, accounting, or procurement services Build and maintain executive-level relationships with client stakeholders, fostering trust and long-term partnerships Demonstrate deep knowledge of financial operations, procurement workflows, and compliance standards Lead cross-functional teams and align delivery, product, and operational resources to client goals Communicate complex issues and value propositions clearly to senior internal and external audiences Manage large, multi-service accounts with attention to detail, deadlines, and measurable outcomes Negotiate contracts, pricing, and service changes with confidence and in alignment with business goals Leverage insights and data to develop strategic plans and performance reporting for client programs Navigate enterprise systems (e.g., ERPs, procurement platforms) and contribute to technology-enabled service delivery Hold a Bachelor’s degree in Business, Finance, Accounting, or a related field (MBA or CPA preferred) Travel as needed to maintain and grow client relationships

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

Working for You

We offer perks and rewards designed to support you:

Health & Welfare Benefits:  Comprehensive plans tailored to your needs, effective from day one. Retirement Savings:  Robust programs to help you secure your financial future. Employee Discounts:  Access to a wide range of discounts on merchandise, services, travel, and more. Career Growth Opportunities:  Paths for advancement within a global organization. Paid Training:  Learn while you earn with award-winning learning platforms . Paid Time Off:  Competitive PTO packages to help you recharge. Great Work Environment:  Join an award-winning culture that values diversity and inclusion.