Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units Implement and provide change management when changes to policy / procedure occur Manages communication and coordination of case management, enrollment and customer service Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance Participate or lead outreach activities Oversee timely and accurate reporting of operations metrics for Project Director Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers Build business process expertise within the team and develop best practices Coordinates service delivery for Refuge Cash Assistance program (if required) Compiles information and data for completion of quarterly reports Effectively collaborate with departments for program development and information dissemination Provide leadership, support, and guidance to staff, partners and operations across all Company Regions Other duties as assigned Qualifications Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team Must be process-driven, analytical, and solution-focused Must be a team player and model LEGACY Principles Knowledge of community resources to address potential barriers of job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service competencies Strong written and oral communication skills Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook Must possess and maintain a good driving record and meet company driving requirements Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.