This position is open to current OKDHS employees only. This position is located in Oklahoma City, Oklahoma. Deputy Director of Business Processes - E11F Annual Salary $, + Full State Employee Benefits Travel is Extensive: Must possess a valid driver's license and must maintain required care insurance. Minimum Qualifications: Master’s degree and five years of professional experience; Or A bachelor’s degree and six years of professional experience Or An equivalent combination of education and experience, substituting one year of professional level experience in the above listed areas for each year of the required education. Job Responsibilities: Serving as a lead change agent for the development and implementation of major process improvement ideas and product development for the Adult and Family Services Division.

Oversee and direct the Business Intelligence and Business Analysis units to analyze and improve data and reporting processes for AFS programs.

Conduct the activity of units such as the SNAP Quality Control / Quality Management units, Process Support (AFS User Help Desk), and the Information Security & Data Exchange unit,

Oversee the implementation of initiatives focused on the improvement of business process within these units.

Responsible for evaluating existing business processes and AFS case management software/products, performing ongoing analyses on processes related to productivity, quality, costs, and time management, as well as coordinating process improvements and case management software modifications with internal stakeholders.