Overview Join to apply for the Complex Claims Consulting Director - Financial Lines D&O/E&O role at CNA Insurance. This individual contributor position works closely with senior level leaders and within broad authority limits to manage the most complex, high exposure Specialty claims. Responsibilities include the management of all claim resolution activities in accordance with company protocols for a diverse range of high severity D&O and E&O claims arising out of policies issued to public companies as well as financial institutions including investment advisers, insurance companies and banks, while achieving quality and customer service standards. The role requires regular communication with customers and insureds and has national or company-wide scope of responsibility.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. The candidate is expected to have experience attending mediations and negotiating settlements involving insurance claims. The average caseload for this role is approximately 100-115 claim files. Responsibilities Manages an inventory of the most complex Public D&O and Financial Institutions E&O claims, multi-year with significant loss exposure, following company protocols to manage all aspects of claim handling including coverage determinations, investigations, and resolution strategies (which may include pursuit of risk transfer, extensive negotiations and complex litigation management). Ensures exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claims services, and achieving quality and cycle time standards. Verifies coverage, sets and manages timely and adequate reserves by reviewing and interpreting policy language, partnering with coverage counsel as needed, estimating potential claim valuation, and following company claim handling protocols. Leads all activities involved with focused investigations to determine compensability, liability and covered damages by gathering pertinent information, documenting statements, and coordinating with experts or other parties as necessary. Drives resolution of claims by collaborating with internal and external partners to develop and execute a claim resolution strategy, including reserves management, collaboration with coverage experts, negotiating complex settlements, managing complex litigation with counsel, and authorizing payments within authority. Establishes and manages significant claim budgets by identifying and managing resources, delivering high quality services, and coordinating efforts leading to timely resolution. Identifies subrogation/salvage opportunities or potential fraud, evaluating claim facts and referring for further investigation as appropriate. Maintains quality standards by ensuring compliance with company protocols, accuracy and timeliness of work, proper documentation, and timely resolution and payment of claims. Prepares and presents high-profile, complex information to senior leadership, customers, counsel, and others, developing executive loss summaries and communicating resolution strategies. Maintains subject matter expertise and ensures regulatory compliance by staying current on insurance laws, regulations and trends for the specialty line of business. Mentors and develops less experienced Claim Professionals and assists with special projects as needed. Reporting Relationship Typically Director or above Skills, Knowledge & Abilities Expert knowledge of specialty insurance industry, products, policy language, coverage, and claim practices. Excellent verbal and written communication skills with the ability to develop collaborative relationships and articulate complex claim facts and recommendations to senior management and external partners. Analytical and investigative mindset with critical thinking and the ability to make sound decisions and resolve complex problems. Extensive experience in leading complex negotiations and developing/implementing resolution strategies. Strong work ethic with time management, organizational skills, and ability to work independently in a fast-paced environment. Ability to drive results with a proactive long-term view of business goals and objectives. Extensive experience interpreting D&O and E&O insurance policies and coverage. Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft Office Suite and ability to learn business-related software. Demonstrated ability to value diverse opinions and ideas. Education & Experience Bachelor’s degree, Master’s degree or equivalent experience; JD preferred. Typically a minimum of ten years of relevant experience. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. Advanced negotiation experience. Professional designations are highly encouraged (e.g., CPCU).

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