Overview
Join to apply for the Club Director role at Montage International .
The Club Director is responsible for the management of The Elwood Club front of house and member operations, maintaining a service and management philosophy that guides all staff. This role requires experience creating and implementing critical paths for the club, including budgets, operating standards, job descriptions, and training manuals. The Club Director will oversee Club responsibilities such as member communications, member event programming, member reservation logistics, adherence to rules and regulations, contract management, and Club-wide housekeeping. The successful candidate will help grow and maintain a vibrant member community through outreach, partnerships, and creative programming.
Responsibilities
Oversee all aspects of club operations, ensuring seamless execution across food & beverage, events, membership services, and amenities.
Recruit, develop, and mentor a high-performing leadership team; foster accountability, collaboration, and professional growth.
Lead budgeting, forecasting, and P&L management; implement strategies to achieve revenue, profitability, and service goals.
Serve as the primary ambassador to members, guests, and the community; ensure meaningful engagement and consistently exceptional experiences.
Collaborate with property and corporate leaders to align operations with brand strategy and standards.
Monitor performance metrics, guest feedback, and market trends to drive continuous improvement and innovation.
Initiate, organize, and execute Member retention efforts.
Ensure compliance with safety regulations, brand standards, and operational best practices across all departments.
Act as the face of the club and attend key events.
Drive member programming and ensure high levels of member satisfaction.
Develop and implement operational guidelines and protocols to sustain service quality.
Apply creative, entrepreneurial, and innovative approaches to improve member experience and offerings.
Maintain open communication with Human Resources regarding recruiting, staffing, performance reviews, and related activities.
Oversee inventory management, preventative maintenance, owner billing, and logistics.
Coordinate onsite Front Desk/concierge services, including training, coaching, and leading the team of associates.
Cultivate relationships with members based on trust and knowledge of their preferences.
Manage all member areas and engage prospective members with clear rules and processes.
Serve as liaison between Membership Sales, the Club, and members to ensure seamless handover and communication.
Provide full member sales support and VIP services for prospective members; liaise between Sales and Operations.
Support the Club Vision, Mission, and Values; supervise Membership Services integrity and standards.
Perform other duties as required.
Monitor staff performance and address deficiencies to department standards.
Act as a Team member who understands systems and software used for communication (e.g., PeopleVine).
Track member usage and conduct follow-ups to stay connected and increase engagement.
Coordinate with the Program Director to meet program deliverable deadlines.
Partner with Director of Sales & Marketing on:
Develop monthly member communications and event calendars.
Oversee weekly text communications.
Monitor Member App for accuracy and consistency.
Qualifications
Bachelor’s Degree preferred.
Minimum of 5 years of management experience in high-end private member operations.
Minimum of 7–10 years’ experience as a department head or senior leadership position at an ultra-luxury operation.
At least five years’ experience in an executive level and multi-unit position.
Experience in a similar or higher position for 1–2 years is preferred.
Proficiency in speaking, reading, writing, and understanding the primary workplace languages.
Strong verbal and written communication skills; ability to supervise staff and assign duties, evaluate service, and take disciplinary action when necessary.
Ability to analyze data and prepare reports; proficient with Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook).
Excellent leadership, organizational, and multitasking abilities.
Flexibility to work 40+ hours per week, including holidays and weekends.
Ability to recruit, lead, and motivate people.
You will Enjoy
DTO (Discretionary Time Off)
Healthcare benefits
Health Savings Account and Flexible Spending Accounts
401(k) retirement plan with company matching, fully vested, and loan option
Banking and investing program with preferred rewards, mortgage discount, and waived fees
Fertility & Family Forming Assistance
Parental leave pay differential
Pet Insurance
Hotel discounts
Free meals
Fitness & wellness discounts
LinkedIn Learning membership
Hearts of Montage/Pendry community engagement
Associate events throughout the year
Physical Requirements
Grasping, holding, sitting, walking, repetitive motions, bending
Ability to stand and move for extended periods during scheduled shift
Ability to lift and carry up to 30 pounds regularly and for extended periods
Equal Opportunity
We want every guest and every associate to feel that they belong. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by law. Applicants needing assistance or accommodations should contact the People department at their preferred location.
Compensation
The pay scale for the Club Director is $120,000.00 to $130,000.00. This is the base salary or hourly wage range; incentive pay such as commissions or bonuses is separate. Please contact us with any questions.
In the United States we are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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