Job Title: Client Engagement Operations Director

Department: Education & Engagement, Global Team

Location: North America

Fair Labor Standards Act (FLSA) Status: Exempt

SUMMARY

Reporting to the Head of Education and Engagement, the Client Engagement Operations Director plays a crucial role in supporting and executing initiatives focused on enhancing engagement with key stakeholder groups leveraging relationship management skills and cyber-security/risk management expertise. The candidate will play a pivotal role in driving our organizational growth, stakeholder engagement and operational excellence. This is a high-impact opportunity for a collaborative, strategic thinker and creative problem solver with a passion for addressing information security and risk management challenges.

What you will be doing in this role:

• Enhance operating model to engage stakeholders in process of developing, implementing and furthering adoption of PCI SSC products.
• Identify opportunities to improve processes related to engagement operations, contributing to greater efficiency and effectiveness.
• Leverage professional network of stakeholder relationships to ensure PCI SSC maintains latest information on industry security and threat trends, regulations, best practices and payment technology.
• Work closely with representatives from all stakeholder groups (including but not limited to payment brands, financial institutions, merchants, service providers, vendors and/or regulators) to advance PCI SSC initiatives.
• Create and oversee project documentation, including timelines, milestones and resource allocation.
• Identify potential risks to project success, communicate to relevant stakeholders and develop mitigation plans.
• Represent PCI SSC at industry events and conferences as part of the PCI SSC Speaking Program.

What you will bring to this role:

• Bachelor's degree in business, finance or related field.
• 10+ years of experience within the payment card industry and strong understanding of financial services landscape, with a focus on security standards/regulations, risk management, and compliance operations.
• In depth experience applying, interpreting and implementing information security controls in large and complex environments in order to meet compliance with industry standards and global regulations.
• Direct responsibility for management of IT risk assessments including control design and testing against multiple security frameworks, including, but not limited to COBIT, COSO, ISO, NIST, SOC2 and PCI.
• Deep familiarity with and knowledge of PCI security standards and programs (PCI DSS, PCI PIN, PCI P2PE, PCI Card Production, PCI MPoC, etc.).
• Involvement in development of industry standards, guidance publications or similar thought- leadership materials.
• Proven track record of successful stakeholder engagement and collaboration across all levels of organization for cross-functional project execution.
• Excellent written and verbal communication, active listening and influence skills mandatory; including ability to communicate technical concepts to both technical and non-technical audiences.
• Accomplished speaker with extensive experience presenting to audiences of all sizes.
• Strong self-motivator capable of working independently.
• CISSP, CISA, PCI-QSA or ISA and/or similar security certifications strongly preferred.
• Ability to travel up to 15% as needed to support stakeholder engagement initiatives.

The starting minimum salary for this role is $150,000 USD annually, plus bonus. The final compensation will be based on skills, experience, geographic location, and other relevant factors.

To learn more about the PCI Security Standards Council, visit https://www.pcisecuritystandards.org/

PCI SSC is an Equal Opportunity Employer.