Stone Transformation’s People, Engagement and Performance Practice focuses on helping our clients achieve their intended transformational outcomes through strategic and creative solutions that enable employees to feel aware, prepared and equipped to manage change in their organization. Our team members are seasoned in providing customized strategies and plans to support our clients in being successful in the following areas:

• Change Enablement – Change Management & Change Agility, Communications & Engagement, Technology Adoption
• Organization Effectiveness – Team Effectiveness, Leadership Coaching, Competency Development
• Learning & Development – Training Programs, Learning Solutions, Upskilling Teams

Responsibilities:

• Expert in change management methodologies, frameworks, and deliverables
• Experience leading and developing and executing readiness and adoption strategies, including leadership and stakeholder engagement, resistance management, training, communications, and relevant metrics
• Manage and deliver business-critical change initiatives with clients
• Create a customized change management roadmap based on the needs of the project and implement the change management activities for each phase of the project
• Facilitate workshops to identify vision, program value, major stakeholders, impacted users, and assess sentiment
• Lead impact analysis, assess change readiness, and identify key stakeholders.
• Define and assess organizational changes resultant from complex transformations and the change management and communications interventions required
• Strong coaching and influencing skills; ability to influence others and move toward a common vision and/or goal.
• Experience in working in multiple industries (e.g., financial services, health care and life sciences, public sector, manufacturing, food services, etc.) for multiple clients
• Experience with people management and the ability to lead and inspire team members
• Ability to think creatively and innovatively to address complex technical/business problems
• Champion a compelling point of view in given subject area(s), including best practices and emerging trends
• Drive clarity from ambiguity, and present thoughtful and comprehensive strategies, recommendations, and plans
• Pivot from strategy to execution, and back, based on evolving client needs
• Lead and inspire yourself, as well as client, to deliver against the highest standards of deliverable quality and professional integrity
• Contribute actively to the growth and evolution Stone’s People Engagement & Performance capabilities, offerings, and community
• Manage a book of business (such as a small account or a project team)
• Support business development to extend own engagements, as well as to expand the presence of Stone at existing or new clients
• Sales contribution of $500k+
• Familiarity with software and product development lifecycles, and project or program management principles
• Delivering client-focused solutions that leverage the latest tools and practices (e.g., generative AI to accelerate solution delivery)
• Ensure that key change initiatives deliver on business, schedule, and budget objectives
• Determine relevant and appropriate metrics to help measure the client’s progress, reinforce behavior, and adjust to improve results
• Coordinate across initiatives to understand external programs to combat change fatigue
• Develop Executive-level presentations
• Develop readiness and upskilling content based on customer experience (CX) best practices
• Identify opportunities to provide or create additional client value
• Oversee and collaborate with project team members and contribute to internal communications
• Lead the development of high-quality and timely deliverables
• Demonstrated track record of successful designing, managing, and executing large and complex consulting engagements to transform enterprises, business units, or operating models
• Leading strategic ideation sessions and developing data-driven business cases that align initiatives with organizational goals and demonstrate clear value propositions
• Developing, leading, and delivering client pursuits and proposals to win programs/projects
• Delivering projects using Agile methodology and/or working in an Agile environment
• Represent/coach direct reports in performance discussions
• Coach any reports (across: industry, practice, account)
• Create positive culture around their project/portfolio
• Develop, champion, and recommend changes to policies and guidelines to meet strategic objectives
• Coordinate, plan, and facilitate virtual, hybrid, and in-person stakeholder meetings.
• Prepare agendas and potentially facilitate workshops related to accomplishing project goals

Skills:

• Advanced consulting skills and behaviors centered around client success
• Project management knowledge
• People & team management skills and experience
• Conflict resolution skills and experience
• Business development skills such as solutioning, proposal development, and pricing
• Analytical and problem-solving skills and experience
• Experience with large-scale, complex organizational change efforts
• Excellent active listening skills
• Ability to work at high levels of an organization and work in the details of a project
• Expertise in methods and practices involved in providing communication, and ensuring effective teamwork on enterprise-level projects
• Expertise in change management approaches, tools, and phases of the project lifecycle
• Advanced Communication (verbal and written), presentation, and executive stakeholder engagement skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with analytics and visualization platforms
• Ability to support lean learning needs and game-based learning
• Familiarity with change management analytics platforms

Qualifications:

• Consulting experience required
• At least 15-20 years of experience in a change management role, leading significant change management engagements with successful outcomes in complex organizations
• Expertise in business development and managing a portfolio of projects or a mid-large size team, with demonstrated track record of $500k+ in sales and/or owning a book of business
• Demonstrated experience leading a team towards change and transformation initiatives for global enterprises, large business units, and complex IT environments
• Ability to establish immediate credibility, build consensus, and achieve goals through influence at the senior executive and front-line employee levels
• Strong client-facing presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude
• Expert knowledge of multiple change management principles and methodologies
• Strong facilitation experience
• Ability to quickly build trust and value-based relationships with employees at all levels of an organization
• Advanced proficiency with the Microsoft Office Suite and Project Management frameworks, including expert-level proficiency in Microsoft PowerPoint
• Entrepreneurial mindset and comfortable with ambiguity
• Strong work ethic
• Flexibility with work location depending on business needs and living within a reasonable distance to the office
• Exceptional communication skills, both written and verbal
• ProSci ADKAR or other formal change management methodology knowledge preferred (certification not required)