Automotive Service Director/Manager
New Yesterday
Description of the role:
Whaling City Ford is seeking an experienced Automotive Service Director/Manager to join our team in New London, CT.
The ideal candidate will oversee all service operations, ensuring high-quality customer service, efficient workflow, and profitability within the service department.
Responsibilities:
Manage service department operations and ensure excellence in customer service
Supervise service advisors, technicians, and support staff
Implement and maintain service policies and procedures
Monitor service performance metrics and implement strategies for improvement
Oversee service scheduling and workflow to optimize efficiency
Requirements:
Prior experience in automotive service management
Strong leadership and communication skills
Proven track record of maximizing service department profitability
Knowledge of automotive industry trends and service technologies
Ability to work in a fast-paced and dynamic environment
Benefits:
We offer a competitive salary range of $95,000.00 - $206,200.00 per year, paid weekly.
Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
About the Company:
Whaling City Ford is a leading automotive dealership in New London, CT, known for our commitment to customer satisfaction and employee development.
With a focus on quality service and community engagement, we strive to provide a top-notch experience for our customers and team members alike.
Description of the role:
Whaling City Ford is seeking an experienced Automotive Service Director/Manager to oversee the service department operations.
This individual will be responsible for ensuring smooth workflow, exceptional customer service, and efficient maintenance and repair services.
Responsibilities:
Develop and implement service strategies to meet customer needs
Manage service technicians and administrative staff
Customer experience oriented
Ensure compliance with safety and environmental regulations
Requirements:
3+ years of experience in automotive service management
Strong leadership and communication skills
Knowledge of automotive technology and industry trends
Ability to prioritize and multitask in a fast-paced environment
Benefits:
Competitive salary range of $95,000 - $206,200 per year paid weekly.
Other benefits include health insurance, retirement plan, paid time off, and employee discounts on vehicle services.
About the Company:
Whaling City Ford is a reputable automotive dealership located in New London, CT.
We are committed to providing exceptional service and quality vehicles to our customers.
Join our team and be part of a dynamic and rewarding work environment.
Job Summary: We are looking for a Service Director/Manager to join our growing team! The right candidate has a strong background in service management and customer service.
The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.
BENEFITS
Responsibilities
Assist customers in servicing, repairing and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Qualifications
A minimum of 3 years of experience as a service manager preferred
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Location:
- New London
- Job Type:
- FullTime