Overview The US Oncology Network is seeking a strategic and technical Associate Director – Technical Capability Owner Unified Communications to join our team in Dallas, TX. Some travel may be necessary. This role leads the Telephony & Unified Communications (UC) function, ensuring sustained technical ownership and strategic alignment across platforms such as Genesys, Cisco Webex, and Salesforce. The Capability Owner will act as a business technology partner, supporting long-term capability evolution and providing light IT project management support. Supports and adheres to the US Oncology Compliance Program, to include Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities Define and evolve the telephony & UC strategy aligned to business needs and budgets. Partner with business leaders and TMO to shape architecture, governance, and vendor strategy. Act as the regional steward for enterprise capabilities, ensuring alignment and feedback loops with enterprise owners. Own the roadmap for call center platforms, conferencing tools, and telephony systems. Align platform features and enhancements with business needs and strategic direction. Provide light project management support and coordinate with McKesson engineers for system delivery and maintenance. Lead or support rollouts, migrations, and major changes; track licenses and optimize costs. Act as primary liaison to vendors (Cisco, Genesys, etc.), managing SLAs and contracts. Ensure HIPAA compliance, security controls, and business continuity; maintain runbooks, SOPs, architecture documentation, and dependency maps. Scope includes Salesforce (Contact Center only), NLP/Agentic AI/Chat tools, and future sub-capabilities evolving from unified communications. Translate business needs into technical execution and sustain ownership post-implementation of major projects.

Qualifications Bachelor’s degree or equivalent with 6+ years of product/capability management experience in telecom, call center platforms, or voice technologies; deep understanding of voice channels and telephony systems. Proven ability to translate complex technical requirements into scalable solutions; comfortable navigating ambiguity and collaborating cross-functionally. Experience with conversational AI, speech recognition, or voice bots is a strong plus; proven experience building products with measurable evaluation metrics, especially in AI/NLP contexts. Track record of delivering results in a fast-paced environment with multiple priorities. Excellent verbal and written communication skills.

Competencies Ability to work independently with strong prioritization and time management. Attention to accuracy, timeliness, and professionalism; strong interpersonal skills. Problem-solving skills with attention to detail.

Physical & Work Environment Typical office setting with interactions with staff and outside vendors; reasonable accommodations available for disabilities. Standard physical demands for an office role; occasional lifting up to 50 lbs may be required. Exposure to common oncology clinic environment considerations.

Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Hospitals and Health Care

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