Associate Director, Retention Initiatives Position Type: Classified Faculty / Non-Faculty / Administration Non-Faculty Pay Band: 6 Level 1 Department: Academic Success and Retention Job Purpose: Support student success and retention by proactively engaging students who are managing complex problems/challenges that may impact academics identified through early alert measures (FAST), readmission and other retention initiatives such as Late Withdrawal. Manages, investigates and addresses student and parent concerns and provides appropriate counseling and/or referrals within the scope of the academic standards, policies and resources. Minimum Requirements: Bachelor's degree and at least 2 years of related employment experience with student services in a higher education setting. Master's degree in counseling, education, or related field is preferred. Familiarity with Banner, Maxient and with early alert/incident reporting systems preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Required Knowledge, Skills and Abilities: Ability to provide supportive counseling and action-oriented strategies for a wide range of student problems. Ability to establish and maintain effective working relationships with students, parents, college administration, faculty, and staff. Ability to plan, organize and implement special projects on behalf of the department. Ability to communicate effectively both orally and in writing. Ability to collect, analyze and interpret data to assess the efficacy of current programs and services. Must have knowledge of and the ability to interpret and communicate College of Charleston policies and procedures. Additional Comments Regarding Position: May be required to work some weekends, early mornings or evening hours during critical periods. Special Instructions to Applicants: Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. *Salary is commensurate with education/experience which exceeds the minimum requirements. Offers of employment are contingent upon a successful background check. All applications must be submitted.