Associate Director, Patient Services Strategic Digital Project Manager
New Yesterday
About This Role
The Associate Director of Strategic Digital Project Management for Patient Services will serve as a leader driving the vision, strategy, and execution of complex digital initiatives that transform patient engagement, support, and operational workflows. Leveraging your years of progressive project management experience, you will oversee the end-to-end delivery of high-impact programs, ensuring alignment with organizational goals, regulatory requirements, and industry best practices.
You will lead and mentor cross-functional teams, champion innovation, and foster collaboration across business, IT, and external partners. Your expertise will be pivotal in implementing scalable digital solutions that enhance patient experience, streamline service operations, and deliver measurable improvements in outcomes and satisfaction.
What You'll Do
Strategic Leadership & Digital Transformation
- Lead the design, planning, and execution of enterprise-wide digital initiatives, optimizing patient and provider journeys across all touchpoints.
- Drive unified messaging and standardization of digital assets to ensure consistency, efficiency, and compliance across Patient Support Services.
- Utilize advanced analytics to measure the impact of digital transformation, inform decision making, and continuously improve operational performance.
- Oversee strategic program launches, managing cross-functional teams and resources to deliver projects on time and within budget.
- Integrate external innovations and emerging technologies to strengthen service delivery and maintain competitive advantage.
- Champion change management and process improvement, leading organizational transformation and operational integration efforts.
Team Leadership & Stakeholder Engagement
- Build, mentor, and inspire high-performing project teams, fostering a culture of accountability, collaboration, and continuous learning.
- Engage and influence stakeholders at all levels, including executive sponsors, patient advocacy groups, and technology partners, to drive alignment and support for strategic initiatives.
- Monitor and report on project financials, risks, milestones, and outcomes, ensuring transparency and proactive issue resolution.
- Facilitate cross-team collaboration, maintaining integrated plans, RAID logs, and ensuring timely delivery of patient-focused digital initiatives.
- Evaluate and recommend new technologies, platforms, and tools to support patient engagement, data privacy, and service delivery.
Required Skills
- Bachelor's Degree required; master's degree preferred.
- Minimum of 7 years of progressive experience in strategic project management, with a proven track record of leading complex digital transformation initiatives within a biotech, pharma, regulated healthcare or similar industry.
- Demonstrated success in digital strategy, transformation, or innovation initiatives within patient services or healthcare, inclusive of implementing chat bots and/or digital service options for healthcare providers.
- Strong financial acumen and accountability for project outcomes.
- Exceptional organizational, analytical, and communication skills.
- Proven ability to manage multiple priorities and drive change in dynamic, regulated environments.
- Proficiency with digital project management tools (e.g., JIRA, Asana, Smartsheet, MS Project).
- Ability to travel approximately 10%.
Preferred Skills
- Extensive experience with Agile, Waterfall, and hybrid project management methodologies; relevant certifications (e.g., PMP, Agile, Scrum Master) strongly preferred.
- Deep understanding of HIPAA, and other regulatory frameworks.
- Experience with process improvement, change management, and executive -level stakeholder engagement.
- Familiarity with patient engagement platforms, CRM systems, and emerging digital health technologies (AI, cloud, data analytics, automation).
- Experience collaborating with patient advocacy groups and external healthcare partners.
Additional Information
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees' and their families physical, financial, emotional, and social well-being; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
- Location:
- Research Triangle Park, NC
- Job Type:
- FullTime
- Category:
- Biotechnology