Associate Director of Operations
3 Days Old
Full-time
Description
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Associate Director of Operations serves as part of the senior leadership team overseeing program and staff development and supports overall association operations, ensuring quality program delivery, operational efficiency, and alignment with the Y's mission and strategic goals.
ESSENTIAL FUNCTIONS
Staff Leadership & Development
- Provide exceptional customer service.
- Supervise and support program directors and other operational staff.
- Recruit, hire, train, develop and direct diverse staff and volunteers.
- Coach Directors on how to attain high program quality, and review and evaluate staff performance.
- Guide staff on how to strengthen knowledge, skills, and competencies that improve organizational performance.
- Ensure Directors are meeting management deliverables, including meeting deadlines related to monthly financials, program goals, membership targets, department hires, collections and refunds.
- Assist Directors in the creation and completion of their annual operating budgets.
Operational Oversight
- Ensure programs run efficiently, safely, and meet or exceed quality standards.
- Monitor facility usage, maintenance needs, and operational procedures.
- Assist in managing day-to-day operations across multiple program areas (e.g., child care, camp, wellness, membership). Serving as a manager-on-duty or support in the absence of the Directors or Operations Director.
- Ensure monthly financials are reviewed with variance reports and forecasting completed.
- Oversee program task force group to facilitate meetings with Program Directors/ Coordinators from each branch. Encouraging collaboration across departments and sharing resources.
- Work with the Director of Operations to make decisions for operational activities and manage strategic goals.
- Help manage strategic projects for YMCA; Provide strategic leadership on annual goals and participate on related teams and committees as appropriate.
Policy, Risk & Administration
- Oversee child abuse prevention work, obtaining Praesidium Guardian training and Accreditation.
- Manage risk management procedures and ensures policies and trainings are followed across all branches of the Y, including, emergency action plans, child abuse prevention, Redwoods trainings, safety committee meetings and incident reporting's.
- Advance the Y's mission through annual giving, government and foundation grants, and capital campaigns.
- Create effective, sustainable, organization-wide collaborations.
- Represent and promote the YMCA in the local community and develop positive working relationships with other organizations, businesses, and governmental entities.
- Respond quickly to policy and procedure violations using the organization's progressive disciplinary procedures.
- Other duties as assigned.
QUALIFICATIONS
- Bachelor's degree in business, education or equivalent; MBA, CPA or CMA may be preferred.
- Four or more years of leadership and administrative experience with camp operations, programming and youth development, including: staff recruitment, retention, training and supervision (including supervision of administrative staff); budget development and administration, financial reporting and management in a non-profit environment; planning and executing summer camp programming; organizational visioning/planning; local affairs and community liaison activities; quality metrics; risk management policy development and compliance, with state and ACA standards compliance; and facilities maintenance oversight.
- Solid experience with program development and management is critical.
- Must be a team player, with excellent interpersonal and problem/conflict solving skills.
- Knowledge and understanding of general business matters required including budget development, financial reporting, cash management, business taxes, banking and debt financing instruments.
- Excellent personal computer skills and proficiency in Microsoft and the Y's operating software.
- Ability to multi-task and work independently in a fast pace environment.
- Strong visual and auditory ability.
- Multi Team/ Branch Leader Certification from YMCA of the USA preferred or may be obtained within the first two years.
- Ability to effectively delegate responsibilities to others and support them as necessary.
- Strong organizational and time management skills.
- Ability to multi-task.
- Ability to connect with people of diverse backgrounds.
- Excellent problem-solving skills.
- Experience measuring impact of programs and making adjustments based on results
- Must be able to complete YMCA required training as scheduled by management.
- Maintain CPR and First Aid/AED certifications.
- Ability to respond to critical incidents and act swiftly in emergency situations.
PHYSICAL REQUIREMENTS
- Ability to walk, stand or sit for long periods of time.
- Ability to bend, kneel, push, and pull.
- Ability to lift up to 25lbs.
- Ability to speak and write concisely and effectively communicate needs.
- Ability to view computer monitor and enter data for long periods of time.
YMCA LEADERSHIP COMPETENCIES:
Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapports and relates well to others. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively.
Operational Effectiveness: Makes sound judgements, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participate sin meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goas and deliver a high-value experience for members.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an oneness to change, and seeks opportunities in the change process. Accurately assess personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Southern District YMCA is an Equal Opportunities employer and embraces diversity in our employee population. It is the policy of SDYMCA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or genetic information.
Salary Description
62,000 - 75,000
- Location:
- Exeter
- Job Type:
- FullTime