About NYC Health + Hospitals

Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M – 5:00 P.M

Job Description

Purpose of Position : The Addiction Consult Service is a multidisciplinary service that provides acute substance use disorder (SUD) care to patients in Emergency Departments (EDs), inpatient (IP) units, and SUD Walk-in clinics, throughout the hospital. The team is led by the Addiction Consult Service Associate Medical Director and includes medical providers with addiction training, social workers, peer counselors, and community health workers. Together they provide expertise in medications for AUD and OUD, SUD screening, brief intervention, referral to ongoing treatment (SBIRT), peer support, care coordination, and harm reduction. SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES: • Oversees the work of a social work program or segment of a large or specialized social work program, providing psychosocial services, utilizing casework, and group work and community organization methodologies. • Develops and maintains internal administrative controls of a program area to ensure compliance with federal and state laws, rules and regulations and with NYC Health + Hospitals regulations. • Prepares reports on staff operations and makes recommendations regarding policies or procedures to facilitate improved services, increased patient satisfaction and better patient outcomes. • Participates in the development and integration of community social services. • Mediates disputes concerning case management, interpretation of agency policies/procedures and staff issues. • Prepares summary reports comparing actual productivity to stated goals/objectives. • Under the clinical direction of the Associate Medical Director serves as the Addiction Consult Service team’s clinical supervisor, providing substance use and harm reduction direct care services as needed throughout the hospital, prioritizing SUD acute/sub-acute care patients. • Screens and assigns Addiction Consult Service cases to staff, oversees day-to-day staff service area assignment, and reads and reviews staff documentation. • Provides opioid overdose education and harm reduction resources including naloxone kit and fentanyl/xylazine test strips to patients and family members • Participates in interdisciplinary Performance Improvement (PI) and/or Quality Improvement (QI) projects regarding social work practice on complex issues • Assesses staff training needs, developing and instructing staff clinical practice trainings • Co-facilitates Addiction Consult Service case conferences, trainings, and meetings such as within acute care/sub-acute service areas as well as rounds as it relates to SUD; participates in work of selected staff committees • Orients and educates members of other professional disciplines on social work concepts and functions • Serves as liaison with community agencies; researches, develops and facilitates the utilization of community resources • Participates in the recruitment, interviewing, and onboarding of new Addiction Consult Service staff • Evaluates employees’ job performance and maintains time and leave records. • Provides and documents clinical supervision to support supervisee professional development and/or license/certification advancement in alignment with all relevant professional standards and practices, and in accordance with all applicable NYS licensure laws. Supervises Social Workers, CHW’s/CLW’s and peers, Social Work students, in their field placement, other clinical staff, auxiliary personnel, and volunteers as needed. • Evaluates and assesses patients as part of the intake process for the clinic and carries a separate caseload. • Maintains individualized supervision logs inclusive of supervisee name, date of supervision, supervision type (individual/group), supervision hours, supervisor and supervisee initials, and any relevant notes. Records should be safeguarded and kept confidential, and furnished timely to NYS Professional licensing bodies if requested by name in support of supervisee licensure or certification applications. • Completes any Supervisor-designated section(s) of supervisory attestation forms required by NYS Professional licensing bodies to support supervisee licensure or certification applications. • Ensures compliance with accepted social work practices and principles and operational adherence to government rules and regulations; reporting suspected cases of child abuse or neglect to the New York Central Registry. • Monitors Addiction Consult Service staff’s efforts to coordinate referrals and/or transportation to appointments, post-discharge SUD follow-up care, and outreach for missed appointments. • Coordinates the work of Addiction Consult Service staff with that of other government and non-government agencies; provides direction and facilitates good working relationships; conveys information; and promotes cooperation to enhance the achievement of mutual work objectives • Provides clinical consultation and technical assistance to Addiction Consult Service staff and others by researching and analyzing social work information recommending corrective actions to be taken; conducts conferences as needed. • Develops and maintains internal administrative controls of a program area to ensure compliance with federal and state laws, rules and regulations and with NYC Health + Hospitals regulations.

• Prepares reports on staff operations and makes recommendations regarding policies or procedures to facilitate improved services, increased patient satisfaction and better patient outcomes. • Mediates disputes concerning case management, interpretation of agency policies/procedures and staff issues. • Prepares summary reports comparing actual productivity to stated goals/objectives. • Keeps electronic records, maintains referral lists, prepares reports, and related paperwork, ensuring patient confidentiality. • May provide coverage in any of the facility’s other SUD service areas as needed • Other duties as assigned by supervisor/designee

Minimum Qualifications

1. Possession of a valid license and current registration to practice in a mental health discipline issued by the New York State Education Department (NYSED); and 2. Three (3) years of progressively responsible experience in a health care setting or regulatory agency administration, with an emphasis on development and evaluation of mental health delivery services; one (1) year of which must have been in an administrative, managerial or supervisory capacity.

Department Preferences

Valid license as an LCSW issued by the NYSED

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button

NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Loan Forgiveness Programs for eligible employees Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts College tuition discounts and professional development opportunities Multiple employee discounts programs