General Summary: UMass Boston’s Division of Enrollment Management seeks applicants for an Associate Director of Graduate Admissions. This position serves as an indispensable member of the Graduate Admissions team and reports directly to the Director of Graduate Admissions. The Associate Director will play an active role in both strategizing and executing on activities related to graduate student recruitment and yield across all graduate certificate, master’s and doctoral programs. The incumbent will also play a key role in staff management and maintaining a culture of customer service and accountability. Examples of Duties: Hire, train, and mentor a team of graduate admissions professionals (Counselors, Assistant Directors and/or Senior Assistant Directors), ensuring coordination between recruitment initiatives and strategic goals

Partner with Director of Graduate Admissions to identify strategies for increasing enrollment; create comprehensive recruitment plans encompassing travel, student outreach, and communication streams

Assist in annual enrollment goal-setting

Works closely with colleagues in order to optimize a variety of software systems to manage and analyze admission data for trends, predictions, and preparing reports

Serve as recruitment manager for a portfolio of academic programs; liaising with faculty and Graduate Program Directors, actively recruiting and assisting prospective students, coordinating on marketing deliverables, and remaining apprised of curricular distinctions and changes

Serve as primary liaison for the Office of Graduate Admissions to the Associate Director for Enrollment CRM; working collaboratively to maintain data integrity and leveraging associated technologies to benefit prospective students and internal stakeholders

Maintain a deep knowledge and understanding of best practices related to graduate admissions processes, standards and trends

Attend on-campus and off-campus events relevant to the recruitment of students; conduct personal interviews and information sessions

Engage effectively and promptly with prospective students by email, phone, webinars, and in-person appointments

Coordinate special projects as assigned Qualifications: Master’s degree required and a minimum of three to five (3-5) years of progressively responsible experience in admissions recruitment and/or administration (preferably graduate admissions)

Prior supervisory experience required

Experience working with and recruiting diverse populations

Proven experience working with relational databases and enrollment CRM systems, preferably Technolutions Slate

A valid driver’s license

Willingness to work and/or travel evenings and weekends