Associate Director of Global Medical Affairs Omnichannel The Associate Director of Global Medical Affairs Omnichannel will be responsible for developing and leading the omnichannel strategy for Global Medical Affairs across all therapeutic areas and brands. This strategic leader will serve as the primary business partner between Medical Affairs and the Otsuka Omnichannel Center of Excellence (CoE) and broader technology teams, ensuring medical content and engagement strategies are optimized, personalized, and aligned with the needs of healthcare professionals (HCPs) and other stakeholders. The ideal candidate is a forward-thinking, collaborative leader with deep experience in the ever-developing Omnichannel effort in the pharmaceutical industry with a focus on Medical Affairs initiatives. Key Responsibilities: Omnichannel Strategy & Execution: Design, implement, and optimize the Medical Affairs omnichannel engagement strategy across all brands. Partner with cross-functional teams to ensure seamless integration of scientific content and engagement channels. Critical partner with the Medical Strategy teams to drive GMA Omnichannel efforts cross-functionally. Monitor and evaluate omnichannel performance metrics and drive continuous improvement. Cross-functional Collaboration: Serve as the key liaison between Global Medical Affairs, Omnichannel CoE, IT/Technology, and Data & Analytics teams. Ensure Global Medical Affairs' needs and priorities are represented in enterprise-wide initiatives. Lead the development of requirements for technology platforms that enable tailored, compliant medical engagement. Medical Content Integration: Oversee the adaptation and deployment of scientific content across multiple channels. Help guide internal teams on content modularization, tagging, and personalization strategies. Compliance & Governance: Ensure all omnichannel activities adhere to internal medical, legal, and regulatory standards. Collaborate with Compliance and Legal to maintain robust review processes and documentation. Leadership & Innovation: Provide strategic guidance and thought leadership on emerging trends in medical omnichannel engagement. Influence digital upskilling across the Global Medical Affairs team. Customer Experience Design: Lead the development and implementation of customer experience design and omnichannel expertise tailored for global medical affairs. GMA Training & Support: Drive the adoption of omnichannel methods and provide training and support. Performance & Risk Management: Provide regular updates on the performance and effectiveness of omnichannel methods. Identify and escalate potential execution risks. Process Improvement: Navigate and resolve ambiguity by identifying and addressing hidden process gaps. Learning & Development: Bring an inquisitive and learning-oriented mindset to all interactions. Autonomy & Confidence: Demonstrate comfort and confidence working autonomously. Travel & Collaboration: Although this is a remote role, 30% travel for in-person meetings will be essential. Minimum Qualifications: B.A. or B.Sc. 3-5 years of experience in omnichannel strategy and/or digital engagement. Medical material and tactical development experience. Customer Journey Mapping experience. Preferred Knowledge, Skills, and Abilities: MBA or other advanced degree, preferred. Track record of successfully launching and scaling medical omnichannel initiatives. Experience in Medical Affairs and/or Field Medical experience within the pharmaceutical, biotech, or healthcare industry, preferred. Deep understanding and technical platform knowledge to execute a seamless customer experience. Experience applying AI and/or Machine Learning models. Experience working within a matrixed environment. Knowledge of pharmaceutical legal, regulatory, and medical processes. Strong matrix team-building skills, a team-oriented approach, and supportive management style. Solid written and oral communication skills as well as good presentation skills. Ability to develop consistent, well-supported, competitive strategies. Proven leadership, strategic, and analytical abilities. Proven ability to manage multiple priorities in a fast-paced environment. Experience with modular content platforms, CRM systems, and digital analytics tools. Competencies: Accountability for Results Strategic Thinking & Problem Solving Patient & Customer Centricity Impactful Communication Respectful Collaboration Empowered Development Salary Range: Minimum $164,530.00 - Maximum $213,900.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. 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