Description:

The Associate Director, Digital Platforms leads the technical and strategic evolution of Juilliard’s digital ecosystem, driving the architecture, connectivity, and performance of its public- and private-facing web properties. This role is equal parts platform strategist, technical lead, and cross-functional collaborator, responsible for ensuring seamless integration between content management systems (CMS), constituent databases, ticketing systems, and other core digital tools.

Reporting to the Senior Director, Digital Experience and working in close partnership with the IT Web Team, this role acts as a technical bridge between communications, content, and infrastructure. The Associate Director maintains a deep understanding of Juilliard’s codebase, site architecture, and platform dependencies—ensuring that digital properties not only meet institutional priorities, but are secure, extensible, and future-ready.

This role requires both a hands-on technical background and a collaborative, solutions-oriented mindset. The ideal candidate is fluent in APIs and integration strategy, comfortable reading and understanding code, and confident managing cross-platform initiatives in a complex digital environment.

This position requires full-time on-site presence Monday through Friday, with limited remote work availability on an as-needed basis. The role includes evening and weekend event attendance, requiring schedule flexibility beyond standard business hours.

The annual salary is $120,000–$125,000, based on experience, skillset, and qualifications.

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens.

Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values focus on excellence, creative enterprise, and equity, diversity, inclusion, and belonging.

We encourage you to read more about how we achieve our mission on our website,

juilliard.edu .

Role Responsibilities:

Oversee Juilliard’s web properties, including

www.juilliard.edu ,

my.juilliard.edu

(intranet), and

juilliardstore.com

to engage the Juilliard community of students, staff, and faculty and a growing global community of patrons, alumni, and the general public

Develop and maintain a unified digital platform roadmap that incorporates institutional goals and ensures systems interoperability across departments

Partner with 30+ internal and external content managers, editors, designers, developers, and other school administrators in New York to ensure websites serve school needs and align with institutional brand strategy

Serve as strategist and technical lead for platform integration, including APIs, data syncs, and middleware systems connecting CRM, CMS, ticketing, and marketing platforms Understand and interact with the site codebase to support troubleshooting, feature implementation, and vendor communication; provide meaningful technical input on code-related decisions

Lead collaboration with internal and external developers, designers, and content editors—ensuring alignment between user experience goals and technical architecture

Evaluate and prioritize incoming feature requests, platform upgrades, and content improvements based on business needs, technical feasibility, and user impact Support the design and implementation of secure and scalable API workflows across systems (e.g., Oracle Campus Solutions, Raiser’s Edge, Spektrix, Eloqua, Slate)

Build and maintain a comprehensive analytics dashboard aggregating data from 10+ systems, ensuring visibility into performance across channels

Serve as project manager for new digital initiatives from discovery through deployment, including RFP development, vendor evaluation, and post-launch optimization

Ensure that all digital platforms comply with current WCAG accessibility standards, SEO best practices, and security protocols

Minimum Requirements:

Bachelor’s degree and 7+ years of progressively responsible experience in digital platform strategy, including experience managing CMS, CRM, and API-connected systems

Hands-on experience working within a Drupal (preferably v10) or comparable enterprise-level content management system, including familiarity with theming and module structure Strong working knowledge of APIs, data flows, middleware solutions, and system-to-system integrations

Ability to read and understand front- and back-end codebases to diagnose issues, assess technical needs, and collaborate effectively with developers

Experience with modern deployment workflows and project management tools (e.g., Git, JIRA, Asana)

Proficiency with web analytics platforms (Google Analytics 4, Tag Manager, etc.) and SEO optimization tools

Demonstrated experience managing complex platform ecosystems and leading cross-functional initiatives

Strong communication skills with both technical and non-technical stakeholders Ability to navigate and prioritize multiple timelines in a fast-paced, institutionally complex environment

Ability and willingness to work collaboratively on-site at The Juilliard School.

Preferred Background:

Experience working in higher education, the performing arts, or nonprofit sectors Familiarity with platforms such as Oracle Campus Solutions, Spektrix, Raiser’s Edge, Slate, and Eloqua

Experience building or overseeing API documentation and supporting long-term system governance

Knowledge of digital accessibility standards, including WCAG 2.1 and ARIA specifications Experience managing site security protocols and user authentication systems

Nondiscrimination Policy:

The Juilliard School is committed to a policy of equal treatment and opportunity in every aspect of its relations with its faculty, staff, students, and other members of the Juilliard community, and does not discriminate on the basis of actual or perceived race, color, religion, creed, age, sex, national origin, alienage, ancestry, citizenship, sexual orientation or preference, gender identity, physical or mental disability, medical condition, predisposing genetic characteristics, marital status, partnership status, or any other basis prohibited by applicable local, state, or federal law. This nondiscrimination policy covers, but is not limited to, recruitment, hiring, training, benefits, rates of pay and other forms of compensation as well as student admission, access, and treatment in school programs and activities.