Overview Associate Director Commercial Operations – Packs & Activity Management The primary role of the Associate Director of Commercial Operations - Packs & Activity Management is to lead a team to develop and execute procurement operational strategy for all packaging materials for Mars PNNA, supporting all production sites within North America, and to manage Commercial Activity and Invoice Resolution for the Commercial organization. The Commercial Operations team interfaces with 270+ suppliers, Commercial Sourcing & SQA, and key stakeholders such as Planning, Supply, R&D, Finance, Quality, Manufacturing, and Activity Management. This leader is responsible for inbound supply chain strategy development, supplier performance improvement, contract sufficiency and proactive risk management, and value leadership deployment of the packaging category, ensuring seamless execution of innovation, net working capital, and invoice resolution activities. Responsibilities Lead a team: People Leader of 5 direct associates and Manager of Managers with 5 associates. Develop and sustain a High Performing Commercial Operations Team – Packaging and Commercial Activity Management; drive associate engagement. Develop and execute strategies to improve agility and reliability of the supply base for new product launches and line extensions. Ensure fulfillment of materials across North America manufacturing plants. Measure and drive improvements to Supplier OTIF (On Time In Full) through scorecards and root cause corrective actions. Ensure purchasing contracts are accurate, adhered to, and reported. Deploy Strategic Sourcing Strategy and productivity projects within 0-18 months. Engage across functional partnerships for S&OP+ horizon and innovation/activity material management that feeds into S&OP steps. Facilitate critical supplier transitions to support productivity ambitions. Maintain effective relationships with internal clients, especially R&D and Marketing, ensuring delivery of business plans on or ahead of targets; coordinate with regional and global counterparts for appropriate Commercial representation. Support Innovation and Renovation processes; prioritize critical materials and information. Manage global payment term programs to ensure timely invoice management, reconciliation, and escalation when needed. Collaborate with Planning and Sourcing, and other segment Commercial Operations teams. Enable Operations Leadership to drive solutions across peer leader community inside and outside of Commercial. Bring external best practices into Mars to add value; learn from internal and external sources to be a go-to expert. Qualifications Experience in FMCG or CPG industry. Master’s degree in business, Logistics, Economics, or Supply Chain Management. Minimum 10 years of Procurement and General Supply Chain experience in a progressive environment. Digitally curious; proficient in Power BI, SAP and MRP systems. Excellent understanding of end-to-end supply chain. In-depth understanding of Supplier Performance and Relationship Management programs, continuous improvement programs, risk mitigation strategies; Procure-to-Pay technologies; root causes of demand, inventory, and understanding of supply chain processes, import/export compliance activities, and P&L analysis. Strong project management and leadership capabilities. Ability to work under pressure; sound interpersonal and people leadership skills. Excellent verbal and written communication skills in English. Strong analytical skills and ability to work with complex data. Experience in commodity markets and/or materials sourcing. What to Expect from Mars Work with diverse and talented Associates guided by The Five Principles. Join a purpose-driven company focused on building a better tomorrow. Best-in-class learning and development support from day one, including Mars University. Industry-competitive salary and benefits, including company bonus. Note: Mars Inc. does not sponsor VISAs for this role. This position is not eligible for relocation benefits. Seniority level Director Employment type Full-time Job function Business Development and Sales Industries: Food and Beverage Manufacturing Find out more about Mars careers at Mars Global site. Some listings show nearby roles to explore in Franklin, TN and Nashville, TN.

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