Job Description

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe.

The Voice and Unified Communication Architect is responsible for transforming the way employees communicate and collaborate across Gilead Sciences through the implementation and adoption of best-in-class tools and services. This critical role will develop and maintain standards that empower the employee experience, improve productivity, and enhance collaboration with modern voice, video conferencing, and meeting spaces.

Essential Duties and Responsibilities

• Develop and maintain telephony and Unified Communications standards to meet the demands of a global science-oriented organization.
• Consult with key stakeholders about our telephony and Unified Communications capabilities and standards.
• Design voice, telephony and Unified Communications and the best practices surrounding their implementation.
• Establish and uphold quality and maintenance standards for the worldwide deployment and upkeep of global Unified Communication technology.
• Construct and maintain an efficient laboratory environment to assess incremental updates and evaluate novel tools and technologies.
• Engage in a high-performance delivery and operations team, ensuring an exemplary employee experience across conferencing, video, streaming, and voice services.
• Identify and implement communication solutions and services that cater to the organization's expanding needs and growth.
• Drive a transformation in employee work patterns and connections through innovative meeting room designs, physical spaces, and user-friendly devices.
• Explore emerging technological trends that could enhance workplace dynamics, evaluating their potential through continuous proof of concepts and pilot projects.
• Collaborate closely with IT counterparts, Facilities, IT Security, business stakeholders, partners, vendors, and managed service providers to uphold an exceptional user experience with telephony, Unified Communications systems, equipment, and spaces.

Basic Qualifications:

• Bachelor's Degree and 10 years’ experience
• Master’s Degree and 8 years’ experience
• PhD and 2 years’ experience

Preferred Qualifications:

• Proven experience developing a strategy and roadmap for modernizing communications and collaborations technologies and experiences across the entire organization.
• Demonstrated thought-leader, capable of identifying and understanding technology trends and applying them to Gilead Sciences’ needs and use cases.
• Experience managing an application portfolio with a diverse set of unified communications solutions.
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
• Experience driving enterprise-wide technology adoption while understanding and adapting communications solutions to meet different needs across the organization.
• Experience with diverse technologies such as Zoom, Microsoft Teams, WebEx, CUCM, VC, SBCs & traditional telephony equipment.
• Comprehensive knowledge of unified communications and digital collaboration applications in enterprise organizations.
• Ability to multitask, work collaboratively across a matrix organization and ensure flexibility in a dynamic corporate and team environment.
• Excellent writing, presentation, and oral communication skills

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences.