Job Summary

The Assistant Director coordinates the mandatory SJSU new student orientation program for incoming frosh and transfer students, and supports Parent & Family Orientation. The incumbent is responsible for campus policy and procedure articulation and easily navigated, student-learning focused transition from acceptance through matriculation. Guided by the CAS standards, the incumbent supports the transition process as it relates to yield programs including Admitted Spartan Day, Fall Preview Days, and off-site yield events. The incumbent is responsible for the recruitment, training, supervision, evaluation, and assessment of graduate and undergraduate student staff who assist and coordinate programming related to orientation and other transition activities such as New Student Convocation and Spartan Village. The incumbent works under the general supervision of the Director of New Student and Family Programs and through coordination with campus advisory committees. Key Responsibilities Responsible for the review of enrollment projections and orientation program assessment data in planning for and coordinating campus-wide frosh and transfer orientation and parent/family orientation.

Creates programming that include Undergraduate Advising and Success (UAS), Enrollment Services, Undergraduate Admission, Next Steps, Early Start, the Educational Opportunity Program (EOP), the Spartan Scholars Program, Spartan Athletics, International Student and Scholar Services, and the Accessible Education Center (AEC) in order to manage a purposeful transition for all first-time frosh students, transfer students, and their parent(s) and family members.

Collaborates with a broad campus network of offices and departments to plan their involvement in orientation sessions by coordinating input and timing as well as directing presentation format to ensure accurate, coherent, and consistent information.

Coordinates the participation of necessary campus partners to educate new students and their family members on university policies that impact them and provide guidance for students to advocate for themselves to support student persistence and retention efforts.

Coordinates the technological and program content development, as well as monitors the Orientation website to assure accuracy and management of the attendance and assessment databases.

Partner with the Director to coordinate publications regarding orientation including brochures, confirmation letters, programs, handbooks, and other communication intended for new students.

Responsible for programming decisions/changes on short notice to be responsive to unanticipated circumstances.

Develop, execute, evaluate, and assess orientation programming effectiveness for both student learning outcomes and general student satisfaction.

Create, implement, and manage the online assessment survey for the Frosh and Transfer Orientation programs, as well as manages the online assessment survey and compiles and reports findings.

Plans and executes comprehensive training programs for undergraduate student staff to be properly oriented and integrated into the overall work of New Student and Family Programs.

Supervises summer temporary staff (para-professional graduate interns).

Coordinate the scheduling of pre-college programs across campus by convening all coordinators, collecting pertinent dates and information, and ensuring there are no conflicts with orientation activities. Knowledge, Skills & Abilities Ability to successfully plan and implement large scale events.

Knowledge of orientation planning processes and how it relates to the student transition and matriculation process.

Knowledge in the field of orientation, transition, and retention or related area.

Ability to successfully lead and facilitate training and development for undergraduate and graduate student leaders.

Ability to work collaboratively with students, staff, faculty, and administrators.

Knowledge of student success strategies, specifically for first time frosh and their parent(s) and family members.

Ability to effectively train, develop & supervise student orientation staff.

Skilled in assessment of program and student learning outcomes and ability to adjust programs from feedback.

Ability to analyze complex data and propose solutions.

Knowledge to utilize various software applications such as Word, Excel, Google, Outlook, and Internet Explorer with high degree of accuracy and speed.

Ability to advise individually or in groups on routine matters, and general knowledge of principles of individual and group behavior.

Knowledge of crisis management, risk reduction strategies, and appropriate responses.

Excellent oral and written communication skills.

Ability to communicate with constituents in a professional and respectful manner. Required Qualifications Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related

Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Preferred Qualifications Master’s Degree in Higher Education, Student Affairs, or related fields

1 to 2 years of programming in orientation, transition, and/or retention experience

1 to 2 years of experience working with parents/families in educational setting

1 to 2 years of facilitation/training experience

1 to 2 years of supervising or directing work flow of student staff

Experience in training groups Compensation

Classification: Student Services Professional IV Anticipated Hiring Range: $6,320/month CSU Salary Range: $6,320/month - $9,014/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the . Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume

Letter of Interest All applicants must apply within the specified application period: April 23, 2025 through May 7, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information

University Personnel

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