Forsyth County Communications department is seeking a motivated, experienced, and dedicated Assistant Director of Communications to help lead our 911 operations. This leadership role supports the Director in the day-to-day management, strategic planning, and coordination of emergency communications services, ensuring the center runs effectively, efficiently, and in alignment with public safety standards. This is an emergency response position and is subject to working nights, weekends, and holidays. The ideal candidate will have the following knowledge, skills, and abilities: Knowledge of management techniques and practices. Considerable knowledge of system operations including enhanced 911, microwave, and multiple site operations. Extensive knowledge of the operations of a wide variety of communications equipment used in emergencies. Extensive knowledge of rules and regulations of the Federal Communications Commission. Extensive knowledge of city and county geography and location of roads and streets. Knowledge of the operations of communications equipment used in emergencies, including wireless technology and industry trends related to 9-1-1 call processing and dispatching. Knowledge of communications systems including telephone, radio, computer-aided dispatch, mobile data terminals, VHF, and paging equipment. Knowledge of fire, rescue, and EMS procedures. Knowledge of federal, state, county, and city codes applicable to 9-1-1 communications centers. Knowledge of microcomputers, associated programs, and software packages. Skills in planning, organizing, supervising, and monitoring emergency communications center operations. Skills in providing effective leadership to training and operational staff. Effective oral and written communication skills, along with interpersonal skills. Skills in employee relations, motivating staff, and implementing operational improvements. Ability to plan, organize, and direct communications center operations and assist in departmental planning. Effective communication skills both orally and in writing. Ability to maintain effective working relationships with other departments, employees, and the public. Ability to establish and maintain high work standards and staff commitment in line with the County’s ‘We Care’ principles. Ability to analyze, interpret, report findings, and make recommendations. Physical ability to lift up to 10 lbs occasionally or sit most of the time. Minimum qualifications include graduation from high school or GED, at least four years of experience in communications operations, with at least two years in a supervisory role. Higher education may substitute for experience. A valid driver’s license is required. Primary responsibilities include: Supervising communications operations, including Telecommunicator Shift Supervisors. Conducting performance appraisals, interviewing applicants, issuing discipline, and mentoring staff. Overseeing training programs and maintaining the Communications Training Manual. Ensuring adherence to departmental policies and SOPs. Coordinating with other communication centers for seamless public safety response. Addressing technical and operational issues impacting dispatch capabilities. Assuming operational responsibility in the absence of the Director. Performing related duties as required. Maintaining a valid driver’s license in good standing, in compliance with applicable laws.

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