Overview We are seeking a highly strategic and client-focused Account Director to lead one of our largest and most complex accounts in the telecommunications sector. This role requires deep expertise in media strategy and a proven ability to drive measurable growth across highly competitive, large-scale industries. The Account Director will act as a trusted advisor to senior telecom executives, developing integrated, data-driven media strategies that balance brand equity, customer acquisition, and retention goals. This leader must thrive in fast-paced, performance-driven environments while managing large cross-functional teams to deliver results that move the business forward. Key Responsibilities Client Leadership: Serve as the primary senior contact for a leading telecom client, cultivating trusted partnerships with executives and decision-makers. Translate complex business objectives (e.g., customer growth, churn reduction, product adoption) into actionable media strategies; proactively identify opportunities to deepen the client relationship and expand agency services. Champion client satisfaction, anticipating needs and delivering solutions that address both immediate challenges and long-term priorities. Media Strategy: Lead the development of multi-channel, integrated media strategies across digital, traditional, and emerging platforms that support acquisition, retention, and upsell objectives. Partner with analytics, research, and media buying teams to design data-driven approaches rooted in audience segmentation and behavioral insights. Ensure strategies are innovative, measurable, and aligned with telecom KPIs, lifetime value (LTV), and market share growth; deliver forward-looking recommendations reflecting industry trends and new technologies. Campaign Oversight and Execution: Oversee execution of large-scale media campaigns with multiple moving parts, ensuring accuracy, timeliness, and budget discipline. Monitor performance across channels and lead optimization efforts to maximize efficiency and ROI. Present results, learnings, and insights to senior leadership in compelling formats, demonstrating clear business impact. Team Leadership and Collaboration: Lead, mentor, and inspire a team of account managers and strategists; foster collaboration, accountability, and professional growth. Drive cross-functional alignment with creative, analytics, operations, and media buying teams to deliver integrated solutions. Model proactive problem-solving, thought leadership, and strategic excellence. Qualifications 7–10+ years of agency experience, ideally with telecom, technology, or other large-scale, complex clients. 4-year Bachelor's Degree in a related discipline required. Graduate Degree in data sciences, economics, analytic MBA or similar preferred. 10+ years of marketing strategy experience and large client relationship management. Proven success leading multimillion-dollar accounts with measurable impact on client growth and performance. Deep expertise in digital and traditional media, with fluency in targeting, segmentation, and performance metrics. Strong financial and analytical acumen; ability to connect media performance to business outcomes and churn reduction. Exceptional communication and presentation skills, with the ability to influence senior executives. Demonstrated leadership with a track record of developing high-performing teams. Benefits and Other Information Salary range: $141,000 to $225,600 per year; may vary by geography and other factors. Total compensation may include bonuses, commissions, or incentive programs where applicable. Benefits include medical, dental, and vision coverage; paid time off; disability insurance; 401(k) with company match; life insurance; and other voluntary supplemental options, plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts. All information will be kept confidential according to EEO guidelines. Employment offers are contingent upon successful completion of a pre-employment background and drug screen. RR Donnelley is an Equal Opportunity Employer, including disability/veterans. Location and Job Function Job function: Marketing Industries: Printing Services All rights reserved and updates to this posting may occur. Referrals may increase your chances of interviewing. Get notified about new Account Director jobs in Raleigh, NC.

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