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Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes across multiple industry verticals and enables the largest global deployments.

Job Description

Account Director, GSI Partnerships Location:

Palo Alto, CA (hybrid)

Reports To:

VP, GSI & BPO Partnerships

About Uniphore

Uniphore is one of the world’s largest AI-native enterprise companies—proven at scale and built for the enterprise. Our platform powers the future of customer and employee experiences by combining Generative AI, Knowledge AI, Emotion AI, workflow automation, and AI co-pilots. Through partnerships with leading GSIs and BPOs, we enable enterprises to unlock measurable business outcomes across industries.

Role Overview We are seeking an accomplished Account Director, GSI Partnerships to drive revenue growth through Uniphore’s relationships with Global System Integrators (GSIs). This role is accountable for managing executive relationships, building joint pipeline, and closing deals in collaboration with GSI partners. The ideal candidate has deep SaaS/AI enterprise sales expertise, experience with GSI/BPO co-sell motions, and a strong track record of quota attainment in complex enterprise environments.

Key Responsibilities

GSI Partnership Sales

Own and deliver revenue targets tied to assigned GSI partnerships.

Execute joint account planning with GSI partners to build and advance pipeline.

Drive partner-sourced and influenced opportunities through the full sales cycle.

Sales Execution

Lead enterprise sales engagements from opportunity identification to close.

Present Uniphore’s AI solutions and craft value-based business cases for executives.

Negotiate complex agreements to ensure win-win outcomes.

Relationship Management

Build and sustain trusted senior-level relationships with GSI sales leaders and practice heads.

Act as the primary point of contact for sales execution with designated GSIs.

Cross-Functional Collaboration

Partner with Marketing to deliver co-branded campaigns and joint events.

Align with Product and Solutions Engineering to ensure partner solutions address customer needs.

Work with Customer Success to ensure adoption and expansion of GSI-driven deployments.

Performance & Reporting

Consistently achieve or exceed quarterly and annual revenue targets.

Maintain accurate forecasting and pipeline reporting within Salesforce.

Qualifications

8+ years of enterprise sales experience in SaaS, AI, or enterprise technology.

Proven success in GSI/BPO partnerships and co-sell motions.

Demonstrated track record of quota attainment in complex solution selling.

Executive presence with the ability to influence senior stakeholders at GSIs and customers.

Excellent relationship-building, communication, and negotiation skills.

Experience working cross-functionally with Product, Engineering, Marketing, and Customer Success.

Bachelor’s degree required.

Hiring Range $289,600 - $398,200 - Primary Location: USA - CA - Palo Alto

Location Preference USA - CA - Palo Alto

Equal Opportunity Statement Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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